Michelle Jaw

Total activity 17
Last activity November 08, 2018 15:33
Member since August 06, 2018 07:47

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Activity overview

Latest activity by Michelle Jaw

Michelle Jaw commented, November 08, 2018 15:33
Hi Heather, I'm aware of that, but I meant that I would like to get a sound notification like calls or chats do but for all new tickets coming in. Sorry for the confusion.
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- Michelle Jaw
- Created November 08, 2018 15:33
- 0 votes
Michelle Jaw commented, November 08, 2018 14:57
I would like to get sound/pop-up notification (like a notification for a new inbound call or a new chat message) for any new ticket on Zendesk web version. How do I do it?
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- Michelle Jaw
- Created November 08, 2018 14:57
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Michelle Jaw commented, September 06, 2018 14:31
Hi! I have a question - when an agent closes the zendesk window without changing the status from online to offline, will this person still be considered to be online?
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- Michelle Jaw
- Created September 06, 2018 14:31
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Michelle Jaw commented, August 09, 2018 12:00
Hi @Bob - Thanks for sharing this workaround! In this case, the external phone number doesn't need to install Zendesk, correct? We want to route it to an external call service when none of our agen...
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- Michelle Jaw
- Edited August 09, 2018 12:00
- 0 votes
Michelle Jaw commented, August 09, 2018 11:08
Our team also strongly needs this feature to be added.
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- Michelle Jaw
- Created August 09, 2018 11:08
- 0 votes
Michelle Jaw commented, August 06, 2018 07:49
Any ETA when routing to external numbers instead of voicemail comes live? Thanks.
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- Michelle Jaw
- Created August 06, 2018 07:49
- 0 votes