Michelle Jaw
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Activity overview
Latest activity by Michelle Jaw-
Michelle Jaw commented,
Hi Heather, I'm aware of that, but I meant that I would like to get a sound notification like calls or chats do but for all new tickets coming in. Sorry for the confusion.
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Michelle Jaw commented,
I would like to get sound/pop-up notification (like a notification for a new inbound call or a new chat message) for any new ticket on Zendesk web version. How do I do it?
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Michelle Jaw commented,
Hi! I have a question - when an agent closes the zendesk window without changing the status from online to offline, will this person still be considered to be online?
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Michelle Jaw commented,
Hi @Bob - Thanks for sharing this workaround! In this case, the external phone number doesn't need to install Zendesk, correct? We want to route it to an external call service when none of our agen...