Thomas Verschoren
9-5: CTO at Premium Plus - premiumplus.io Belgian Master Zendesk Partner 5-9: Owner at Verschoren - Zendesk App Developer
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Total activity270
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes19
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Activity overview
Latest activity by Thomas Verschoren-
Thomas Verschoren commented,
Hey, For any closed ticket (that is a ticket that is solved and than closed by automation or the system after x days), the assignment will be permanent and the ticket will be assigned to that org...
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Thomas Verschoren commented,
Hey Kamil Biedrzycki Existing tickets will stay assigned to the current organization. When tickets are created they will now show a new dropdown next to the ticket allowing you to change the organi...
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Thomas Verschoren commented,
Hey Ruddy DEROSIERS It's available via API by using the following call: var id = {ID of the user you'd like to get tickets for}var path = https://yourdomain.zendesk.com/api/v2/users/'+id+'/tickets/...
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Thomas Verschoren commented,
Hey, It can be done like so: <script type="text/javascript"> zESettings = { webWidget: { contactForm: { fields: [ { id: 123456, prefill: { '*': 'value' } } ]...
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Thomas Verschoren commented,
+1 on this Bulk editing and updating products is missing and very useful to keep the product library in sync with our actual invoicing and quotation tools.
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Thomas Verschoren commented,
Can we get rich text formatting or markdown support for these macro's similar to how it is currently supported when creating side conversations via the Agent Workspace?
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Thomas Verschoren commented,
Make sure that the department you mention in the settings has Actually exists and is named identically in your Chat settings Has agents are available and online
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Thomas Verschoren commented,
The way to accomplish this is to define one default department in both the selected and enabled field: <!-- Start of Zendesk Widget script coded with https://widget.guide --><script type="text/java...
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Thomas Verschoren commented,
You can add the following code directly below your existing widget code: <script>zE('webWidget', 'open');</script> This will, when a page is launched, open the widget immediately. Taken from: https...
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Thomas Verschoren commented,
Hey, To quote the documentation: The call's context is your Zendesk agent session and uses your Zendesk session cookie. This avoids having to pass authentication information. https://develop.zende...