Thomas Verschoren
9-5: CTO at Premium Plus - premiumplus.io Belgian Master Zendesk Partner 5-9: Owner at Verschoren - Zendesk App Developer
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Total activity233
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Last activity
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Activity overview
Latest activity by Thomas Verschoren-
Thomas Verschoren commented,
It's a two step process: You need to set the enabled list to the one item and select one item: <script type="text/javascript"> window.zESettings = { webWidget: { chat: { departm...
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Thomas Verschoren commented,
Zendesk currently only supports Public comments and replies but all private comments have been moved to the Social Messaging Add-On. This is included in Zendesk Support Suite, but an optional add-o...
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Thomas Verschoren commented,
You might want to pull a report on tickets solved without comments. Could be because a trigger that automatically closes them, merged tickets (the merged ticket is closed with zero replies), or tic...
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Thomas Verschoren commented,
Hey, Take a look at this: https://verschoren.com/blog/2019/10/zendesk-apps-tools-and-macos-catalina
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Thomas Verschoren commented,
Hey Anais, Sadly no: the tag is copied over from the organization and since the ticket does not belong to that organization it does not have access to any custom data pertaining to that organizatio...
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Thomas Verschoren commented,
Hey, You can open the trigger that sends out tickets and add this rule: You could also if you wish to exclude a specific user: Tag the user with "NO_ALERT" and add this to the trigger; The trig...
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Thomas Verschoren commented,
Hey, Zendesk allows for locales so you can create your Help Center (HC) in 3 languages: domain.zendesk.com/hc/es domain.zendesk.com/hc/fr domain.zendesk.com/hc/it the nice thing is: if an article...
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Thomas Verschoren commented,
Hey, This dropdown mirrors the access settings for agents. So you might want to change the agents role/permissions so they can assign to all groups. https://support.zendesk.com/hc/en-us/articles/20...
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Thomas Verschoren commented,
Hey, This is the call you should make: https://developer.zendesk.com/embeddables/docs/widget/settings#fields Also look at: https://widget.guide for more features. <script type="text/javascript"> ...
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Thomas Verschoren commented,
You might want to take a look at this page: https://support.zendesk.com/hc/en-us/community/posts/360003215947-Google-Analytics-for-Chat-in-the-Web-Widget It combines Google Analytics and events in ...