Thomas Verschoren
Customer Success Consultant at Premium Plus premiumplus.io Zendesk Partner
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Activity overview
Latest activity by Thomas Verschoren-
Thomas Verschoren commented,
Hey, The default Copenhagen theme shows only sections on the home page if only 1 category exists. So If you create one main category (FAQ) with sections below the home page of your Guide will only ...
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Thomas Verschoren commented,
Below is a minimal viable product: <!-- Start of Zendesk Widget script --><script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=123456"> </script><!-- End of Zendesk Widget sc...
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Thomas Verschoren commented,
Do you mean a table like this? ONe Two Three One 1 2 3 Two 4 5 6 Three 7 8 9
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Thomas Verschoren commented,
Hey Complicated answer but it works: 1. Add this to your document_head.hdbs: <script src="https://kryogenix.org/code/browser/sorttable/sorttable.js"></script> (Or preferred, download the sorttabl...
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Thomas Verschoren commented,
Hey, For the Contact Form this is done automatically (localted at /hc/en-us/requests/new) For the Widget (the button bottom corner right) you can add the following code to your document_head.hd...
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Thomas Verschoren created a post,
GitHub Guide Themes auto deploy
Hey, I’ve been using the GitHub integration for Guide for basically every client we work for. Great feature since it allows multiple people to work on the theme together we can have a staging area...
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Thomas Verschoren commented,
Hey, Ticket timestamps will only be updated when something is changed. A comment, a ticket field, requester or assignee,... So an agent that opens a ticket and presses submit will not impact the or...
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Thomas Verschoren commented,
There is a workaround: https://support.zendesk.com/hc/en-us/articles/115001122708-Can-I-report-on-skipped-tickets-in-Guided-mode-in-Insights- You will still be able to view skipped ticket for an ...
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Thomas Verschoren commented,
1. Are you already using the new Follower and CC feature? Cause that feature exposes the CC users to each other. The old CC functionality hides CC users from each other. See this article on how to...
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Thomas Verschoren created a post,
Restrict Group assignment but allow for Organisation changes.
There is a setting in Agent roles that allows agents to modify groups and organisations. When checked an agent can add a end-user to an organisation. (useful for larger customer care teams in big c...