Thomas Verschoren
9-5: CTO at Premium Plus - premiumplus.io Belgian Master Zendesk Partner 5-9: Owner at Verschoren - Zendesk App Developer
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Total activity270
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Last activity
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Votes17
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Activity overview
Latest activity by Thomas Verschoren-
Thomas Verschoren commented,
Can we get rich text formatting or markdown support for these macro's similar to how it is currently supported when creating side conversations via the Agent Workspace?
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Thomas Verschoren commented,
Make sure that the department you mention in the settings has Actually exists and is named identically in your Chat settings Has agents are available and online
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Thomas Verschoren commented,
The way to accomplish this is to define one default department in both the selected and enabled field: <!-- Start of Zendesk Widget script coded with https://widget.guide --><script type="text/java...
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Thomas Verschoren commented,
You can add the following code directly below your existing widget code: <script>zE('webWidget', 'open');</script> This will, when a page is launched, open the widget immediately. Taken from: https...
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Thomas Verschoren commented,
Hey, To quote the documentation: The call's context is your Zendesk agent session and uses your Zendesk session cookie. This avoids having to pass authentication information. https://develop.zende...
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Thomas Verschoren commented,
You can find a working example here: https://support.verschoren.com/hc/en-us/requests/new?ticket_form_id=360000314600 {{request_form}}<script>$(document).ready(function() { const queryString = win...
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Thomas Verschoren commented,
Zendesk has the Collaboration AddOn which contains Side Conversations to escalate tickets (and contents) to external partners. https://support.zendesk.com/hc/en-us/articles/360001263308-Using-side-...
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Thomas Verschoren commented,
This should work $(document).ready(function() { const queryString = window.location.search; const urlParams = new URLSearchParams(queryString); form = urlParams.get('ticket_form_id') //enter yo...
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Thomas Verschoren commented,
Our Form Pre-fill app contains the necessary code to add this to any Zendesk Help Center running Guide Professional or Higher: https://www.zendesk.com/apps/support/qr--form-field-pre-fill/
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Thomas Verschoren commented,
I tested this with an external JS application hosted on a server. Mind that Zendesk client.request replaces all headers to yourdomain.zendeks.com via proxy with it's own auth tokens.