Thomas Verschoren

1. Community
2. Guide - Product Feedback & Discussion
3. Pre-populate ticket submission form field via query string (Help Center)

Hey, This app on the marketplace allows you to prefill form fields with parameters. https://www.zendesk.com/apps/support/qr-form-field-prefill/?source=app_directory Even has a little sidebar app to...

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• Thomas Verschoren
• Created December 09, 2019 19:06
• 1 vote

1. Community
2. Guide - Troubleshooting and Q&A
3. Guide: search dependencies

Nice solution!

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• Thomas Verschoren
• Created December 09, 2019 19:03
• 0 votes

1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
3. Sending Emails to multiple addresses not only primary

Hey, This is not possible. The only work around I can think of is splitting the user into multiple users, and changing the requester to select a different user an/or adding that secondary user as a...

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• Thomas Verschoren
• Created December 09, 2019 19:01
• 0 votes

1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
3. Triggers - notify requester but not agents

You can do this by adding a single rule to your trigger that send out email. (https://support.zendesk.com/hc/en-us/articles/203662176-About-the-Support-default-triggers#topic_ksk_znr_5t) It should ...

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• Thomas Verschoren
• Created December 09, 2019 19:00
• 0 votes

1. Community
2. Support - Product Feedback & Discussion
3. Skill based routing

Work around: Create a dropdown and set the custom tag of each dropdown option to the tags you need for the Skills to work (see https://support.zendesk.com/hc/en-us/articles/203661866-About-custom-f...

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• Thomas Verschoren
• Created December 09, 2019 18:51
• 0 votes

1. Community
2. General Product Feedback
3. Change wording of one of the priority fields

Hey, These default fields sadly can not be renamed by Zendesk. You could however create a custom dropdown with your own values and use triggers to set the priority based on those custom values. Tha...

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• Thomas Verschoren
• Created December 09, 2019 18:49
• -1 votes

1. Community
2. Guide - Themes and Customization
3. "Show All Articles" within a Subsection on Section Page

Is this the default Copenhagen theme? Or a custom Help Center theme? Can I get a direct link to your public Help Center? Might be something missing in the code for your (sub)sections so I’ll check.

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• Thomas Verschoren
• Created December 09, 2019 18:47
• 0 votes

1. Support
2. ...
3. Zendesk basics
4. Testing changes in your sandbox (Enterprise)

Are you running Zendesk Enterprise?

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• Thomas Verschoren
• Created November 26, 2019 13:18
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. json for attachments (requests api)

Cool!   Glad to help!

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• Thomas Verschoren
• Created November 06, 2019 14:10
• 0 votes