Thomas Verschoren
9-5: CTO at Premium Plus - premiumplus.io Belgian Master Zendesk Partner 5-9: Owner at Verschoren - Zendesk App Developer
-
Total activity208
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes16
-
Subscriptions87
Activity overview
Latest activity by Thomas Verschoren-
Thomas Verschoren commented,
Hey, There are two approaches you can take: Import If your users have an external id set, you can import a CSV with the new email addresses and make sure that the external ID for every user matc...
-
Thomas Verschoren commented,
Hey, I tried to create a better experience for agents with the Follower View Marketplace App for Zendesk Support that gives you an overview of all tickets you are CCD, Follower or Assigned too: htt...
-
Thomas Verschoren commented,
Hey, I tried solving my own problem by creating a better experience for agents with the Follower View Marketplace App for Zendesk Support: https://www.zendesk.com/apps/support/follower-view/
-
Thomas Verschoren commented,
Hey, I tried to create a better experience for agents with the Follower View Marketplace App for Zendesk Support: https://www.zendesk.com/apps/support/follower-view/
-
Thomas Verschoren created a post,
Introducing Newsfeed for Guide (Marketplace App)
Your agents live inside of Zendesk Support. They use it to handle Chats, Social Messaging, calls and tickets. Thanks to Sunshine and Customer Profiles and Events they get a 360 view of your custome...
-
Thomas Verschoren commented,
I build a CSV importer for a few clients already. Shoot me an email at thomasverschoren@premiumplus.io and let's talk.
-
Thomas Verschoren commented,
Hey, The code below works for every field with the bold part replaced with the ID of the dropdown and the TAG of the field option https://demo.premiumplus.io/hc/en-us/requests/new?ticket_form_id=...
-
Thomas Verschoren commented,
No, as far as I can see the app only allows you to hide a specific group for a specific set of users.
-
Thomas Verschoren commented,
Hey Ron de Vries I use the Assignment control app for that: https://www.zendesk.com/apps/support/assignment-control/ Not the nicest looking of apps, but it does what you need You can hide specific ...
-
Thomas Verschoren commented,
Yann, There is actually. Create a trigger with the following conditions: This will re-open a conversation IF it’s replied to, for all active tickets, unless the assignee of the ticket himself repl...