Thomas Verschoren
Customer Success Consultant at Premium Plus premiumplus.io Zendesk Partner
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Activity overview
Latest activity by Thomas Verschoren-
Thomas Verschoren commented,
Cool! Glad to help!
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Thomas Verschoren commented,
Hey, We see this also with MULTIPLE clients: They get spam via widget or mobile SDK but have NEITHER channel enabled. @qq.com is one for example, same with other chinese or russian (or seemingly) l...
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Thomas Verschoren commented,
Here you go: <script>document.addEventListener('DOMContentLoaded', function() { $('.request_custom_fields_360005064379').hide(); //ID for the promted article dropdown value $('.request_custom_fi...
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Thomas Verschoren commented,
You’re welcome! As for the other field: One approach could be Add a new textfield for the Promoted Articles >> Other and make it user editable but not required. Note the ID of the field Hide it by...
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Thomas Verschoren commented,
You could do it the way Zendesk implements it themselves: Create a custom field that has custom options. Then, you can create triggers in Zendesk Support that translate those choices to real pri...
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Thomas Verschoren commented,
It’s not available out of the box, but building it is doable but requires a combination of Chat Widget API Triggers in Chat The basic premise is this: Load the chat button on the website. Use th...
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Thomas Verschoren commented,
Hey, This is certainly doable: First of all: Create a textfield in Zendesk Support and add it to your form. Make sure to make it User-Editable and copy the ID of the custom created field. Then a...
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Thomas Verschoren commented,
This might be possible with a private app purpose build for your case. I did something similar for a client once. They gave me a list of specific users/groups that should be shown, and the rest we ...
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Thomas Verschoren commented,
Hey, It seems you’re not actually passing the full file when adding it via —data-binary. And whats actually uploaded is some default or corrupt content which Zendesk reads in as a partial text file...
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Thomas Verschoren commented,
Hey, Reporters need to be existing users in Jira since Jira uses this field to automate reports/filters and emails. If the user does not exist in Jira, they cannot be used as a reporter for a Jira ...