Pamela Huber
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Total activity23
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Pamela Huber-
Pamela Huber created a post,
Determine Online Agents and Live Chat Availability by Department
We have multiple departments that cover completely different products. We can easily differentiate between these products based on URL. We currently set a department when a user loads the chat widg...
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Pamela Huber commented,
Yura - On-Hold is incredibly helpful to managing our open tickets. We were unfamiliar with this fature, so thanks so much for sharing. For future zendesk reps who read my original comment, I still ...
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Pamela Huber commented,
+1 and looking for an update. Here's context on our experience: On our small team, we have a lot of tickets per agent and prioritize open tickets where the end-user is the most recent updated. It...
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Pamela Huber created a post,
Removing invalid chat ratings from tickets
AnsweredIn our line of work as an ed-tech company, we often catch cheaters impersonating teachers in live chats. We enjoy the chat ratings from real teachers, but when we are looking at our satisfaction sc...