Alex French
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Total activity23
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Last activity
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Member since
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Following0 users
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Votes11
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Activity overview
Latest activity by Alex French-
Alex French created a post,
Re-open ticket when SMS fails
Is there any way to trigger on a failed SMS send?
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Alex French commented,
Love Zendesk but cannot see any reason why this is not already a feature? In our case, when conditions matched set a private comment for agent with a task that needs to be completed.
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Alex French commented,
Hi Another up vote from us. Printed in the correct sequence, as noted above. Option to include/exclude would be ideal. Thanks.
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Alex French commented,
Hi Zendesk. What is the status on this feature request? Seems to be a simple one to implement. No signature on SMS messages. If you want a signature include it in a macro.
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Alex French commented,
We also have plenty of situations where we want to "forward" a conversation to an internal user. Adding the recipient to the macro would be great.
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Alex French commented,
I've added my vote to this. I want to add a date of birth, an appointment date, or a meeting date to a form. Also REGEX and multi-select field types would be really useful. In my opinion any field ...