Annika Andersén
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Activity overview
Latest activity by Annika Andersén-
Annika Andersén commented,
Hi Jacob. Yes I would say that that explains it. So I guess I can stop worry about our costumers getting to the login page, now that I know what it's about. Thank you, once again!
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Annika Andersén commented,
Thank you Jacob! I've learned so much reading everyone else's post. This place is a goldmine with the most helpful people. 😊
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Annika Andersén commented,
Oh, Im so sorry I hade both of the articles up in tabs. Yes, it's the CSAT that are sent after solved tickets. I think it can have to do with the device the customer is using. It works in incognito...
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Annika Andersén commented,
"End-users do not have to be logged in to rate their tickets" Our users has to be loged in to leave a rating, and therefore we are not getting a lot of them.The same login page that are used in the...