Khalid Alali

Total activity

14
Last activity

July 27, 2020 19:35
Member since

June 04, 2019 20:30
Following

0 users
Followed by

0 users
Votes

7
Subscriptions

4

Activity overview

Latest activity by Khalid Alali

Khalid Alali created a post, April 02, 2020 22:23
Tracking time spent by ticket update and by internal/external comments
1. Community
2. Feedback on Explore
hi I think it would be incredibly valuable to many Zendesk customers to see how much time is spent by agents on public comments vs. internal notes. With the current data schema it appears this is n...
- Khalid Alali
- Edited April 02, 2020 22:23
- 5 followers
- 0 comments
- 1 vote
Khalid Alali commented, March 23, 2020 21:40
We need this as well. We have a two-sided marketplace where many of our tickets result in another ticket that impacts a counter-party.
- View comment
- Khalid Alali
- Created March 23, 2020 21:40
- 0 votes
Khalid Alali commented, July 23, 2019 04:40
It would be huge to be able to prioritize tickets with attachments over other tickets e.g., by putting them into a separate view.
- View comment
- Khalid Alali
- Created July 23, 2019 04:40
- 2 votes

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