Kevin Ford
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Total activity77
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Last activity
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Activity overview
Latest activity by Kevin Ford-
Kevin Ford commented,
@Molly I had this occur, too and I had to reinstall the app. I think I also had to reauthorize the app in Slack.
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Kevin Ford commented,
I'll chime in as well. Our users also cross share documents like XML config files.
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Kevin Ford commented,
Jeremy Bailey it's showing for me in Copenhagen 2.5.0.
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Kevin Ford commented,
Kasper Sørensen good to know. Thank you.
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Kevin Ford commented,
This is fantastic! Thank you. I'm seeing a bit of odd behavior. I'm using the latest version of Edge. If I use the WYSIWYG editor on the submit a request page while signed in, I can copy/paste and ...
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Kevin Ford commented,
We are on Zendesk Enterprise and have the light agents option. I would love to see the Slack integration move beyond a ticket creation notification only and offer a connector for all ticket updates...
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Kevin Ford commented,
We're seeing behavior where the default visibility (internal/public) isn't respected in the Agent workspace. Instead, it seems to match the visibility of the last comment. Is this expected behavior...
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Kevin Ford commented,
Billy Stanton there's not much to be done out of the box. Our first solution was to say in the autoresponder that WhatsApp is monitored Monday through Friday and if they messaged us over the weeken...
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Kevin Ford created a post,
Agent Workspace rendering
We're using the new Agent Workspace Interface and recently (within the past few days) noticed that some tickets are loading and scrolling all the way to the bottom to show the most recent comment (...
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Kevin Ford commented,
Adam Eisenman you'll have to send it again.