Kevin Ford
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Total activity76
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Last activity
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Member since
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Following0 users
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Votes15
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Activity overview
Latest activity by Kevin Ford-
Kevin Ford commented,
Naomi Watnick there is a way using the API but it's not built into Zendesk.
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Kevin Ford commented,
Naomi Watnick yes, but you have to manually set the requester to the appropriate person.
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Kevin Ford commented,
Quetzal DuMont I've actually stopped using my solution above. Now that Zendesk has rolled out side conversation tickets, it's actually a much better solution. It's not perfect for this use case, bu...
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Kevin Ford commented,
@Molly I had this occur, too and I had to reinstall the app. I think I also had to reauthorize the app in Slack.
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Kevin Ford commented,
I'll chime in as well. Our users also cross share documents like XML config files.
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Kevin Ford commented,
Jeremy Bailey it's showing for me in Copenhagen 2.5.0.
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Kevin Ford commented,
Kasper Sørensen good to know. Thank you.
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Kevin Ford commented,
This is fantastic! Thank you. I'm seeing a bit of odd behavior. I'm using the latest version of Edge. If I use the WYSIWYG editor on the submit a request page while signed in, I can copy/paste and ...
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Kevin Ford commented,
We are on Zendesk Enterprise and have the light agents option. I would love to see the Slack integration move beyond a ticket creation notification only and offer a connector for all ticket updates...
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Kevin Ford commented,
We're seeing behavior where the default visibility (internal/public) isn't respected in the Agent workspace. Instead, it seems to match the visibility of the last comment. Is this expected behavior...