Kevin Ford
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Activity overview
Latest activity by Kevin Ford-
Kevin Ford commented,
Thanks for the insight and assist, Chris.
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Kevin Ford commented,
Thanks. It seems like this isn't quite what I want. I don't want to unassign the tickets. Many of our customers have dedicated agents and the agent will stay with a ticket throughout the lifecycle....
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Kevin Ford commented,
I have been trying to understand when the agent_ooo tag is applied to open tickets. If I mark myself as unavailable, and the requester replies to an open ticket, nothing happens. No tag is applied ...
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Kevin Ford commented,
For those of you that are attempting to implement the "solution" I documented above using a target extension and updating the ticket with a public comment, it no longer works. Last night, the exten...
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Kevin Ford commented,
Hi Brett, It seems as though the team made a change. Now we are told we need to reauthorize Slack. We've reauthorized Zendesk within slack but now we're caught in a loop of always being asked to re...
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Kevin Ford commented,
Done. Granted for a week (ending May 1).
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Kevin Ford created a post,
Slack for Side Conversations can't connect to Slack
Hi, I've signed up for the EAP and can't get the integration working. I get the connecting to slack animation when attempting and then a dialog with, "This conversation can't load right now. Give t...
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Kevin Ford commented,
Hey Dan Ross, With some iterative attempts, I figured out how to extract the comment ID. The syntax shown at https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-placeholders-reference#t...
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Kevin Ford commented,
As an example of a workflow that could make use of custom statuses, we offer remote, billable support. We also offer on site service visits. In both cases, we use the ticket to track work. Typicall...
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Kevin Ford commented,
You can kind of implement this functionality on your own but it's not the most elegant. I added a checkbox ticket field called Pause. The tag for this is "paused." For us, this is paired with anoth...