Gef Faelden
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Total activity39
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Last activity
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Activity overview
Latest activity by Gef Faelden-
Gef Faelden created a post,
500k EAP
We can't seem to extract queries with more than 100k+ rows. The download preparation will run for a while (about 10-15mins) then fail. The query was expected to have 300k+ rows
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Gef Faelden commented,
Our subject field is currently not shown to end users. Is there a recipe for assigning the ticket subject based on the value of the custom field? Thanks
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Gef Faelden commented,
Is there a report on who recovered the ticket?
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Gef Faelden commented,
do we have updates on this?
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Gef Faelden created a post,
Double Quotes Handling
AnsweredI'm trying to write a custom attribute based on a custom field where a value has a double quote (") in it. I seem to have an error with this. What should be done so that it will accept a double qu...
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Gef Faelden commented,
any way to circumvent this? i can't do the metrics i want to track. Only partial results are returned by my query and an error message is displayed. What's going on? To limit performance i...
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Gef Faelden commented,
Can you add a comment in your calculated field/metric?
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Gef Faelden created a post,
Manually Calculating SLAs
Hello, Due to a limitation in the Explore SLAs Dataset, we are manually calculating the SLAs in the Tickets Dataset however we're encountering a problem in the definition of the calculated attribu...
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Gef Faelden commented,
Is there an Explore equivalent to this recipe?
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Gef Faelden created a post,
Web Widget Customization - Contact Form Confirmation Page
Hi, We were hoping to be able to customize the confirmation page after the contact form in the web widget. A basic text edit would already be great. Thanks!