Gef Faelden

1. Community
2. Zendesk Explore EAP - Improved performance for large queries

We can't seem to extract queries with more than 100k+ rows. The download preparation will run for a while (about 10-15mins) then fail. The query was expected to have 300k+ rows

• Gef Faelden
• Created June 25, 2020 06:58
• 2 followers
• 0 comments
• 1 vote

1. Community
2. Feedback on Explore

Hi,  Hoping that Zendesk can enable the 50k query limit for accounts with high ticket volume like ours.    Thanks

• Gef Faelden
• Created March 04, 2020 00:30
• 2 followers
• 0 comments
• 1 vote

1. Community
2. Explore Q&A

I'm trying to write a custom attribute based on a custom field where a value has a double quote (") in it. I seem to have an error with this.  What should be done so that it will accept a double qu...

• Gef Faelden
• Created March 02, 2020 06:44
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Explore Q&A

Hello,  Due to a limitation in the Explore SLAs Dataset, we are manually calculating the SLAs in the Tickets Dataset however we're encountering a problem in the definition of the calculated attribu...

• Gef Faelden
• Created February 24, 2020 03:18
• 3 followers
• 1 comment
• 0 votes

1. Community
2. Feedback on Support

Hi,  We were hoping to be able to customize the confirmation page after the contact form in the web widget. A basic text edit would already be great.  Thanks!

• Gef Faelden
• Created July 31, 2019 00:17
• 5 followers
• 1 comment
• 1 vote

1. Community
2. Insights Q&A

Hello, I'm trying to create a 100% Stacked Bar chart to show the percentage of ticket status vs. date created. Is there a way to do this? Thanks!

• Gef Faelden
• Created August 15, 2018 08:35
• 2 followers
• 0 comments
• 1 vote