Jeff Yager
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Activity overview
Latest activity by Jeff Yager-
Jeff Yager commented,
"The Google Docs Importer does not enable update or or replacement of existing Guide articles from an associated Google Doc. It is only for (bulk) import." Being able to at least overwrite an exist...
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Jeff Yager commented,
+1 on this feature. The lack of this feature may be a dealbreaker in staying with Zendesk Guide.
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Jeff Yager commented,
Hi James, You're close. We have a trello board card for each of our customer organizations. When a new ticket comes into Zendesk, and it gets assigned to an organization properly, I would like to ...
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Jeff Yager commented,
Yes, it's a static URL. Basically, I have a Trello card with a unique URL for every organization. I want to add that URL to each ticket for that organization so that when i'm viewing that ticket ...
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Jeff Yager commented,
I am trying to figure out how to create an automation that adds a trello board link to a ticket if the organization is set to a specific org. It looks like I can set other custom fields in a tick...