Rob Stack
- Total activity 1241
- Last activity
- Member since
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Activity overview
Latest activity by Rob Stack-
Rob Stack commented,
Hi Mason Bjerke thanks for pointing this out. The article was in error and agent state information is now available in the iOS app. I've updated the article and sorry for any inconvenience.
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Rob Stack commented,
Hi Mike, you can certainly filter out tickets that don't contain a certain word in the ticket subject line (though you can't currently do this for ticket comments). Create a standard calculated me...
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Rob Stack commented,
Hi Ttaylor, you can export a dashboard to PDF from the export menu: I understand that some work is being done around Excel exporting and we hope to have some updates soon. I can't give an exact ti...
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Rob Stack commented,
We don't have a firm date for the reporting part of this yet, but I do know it's in the works and should be soon. We'll be sure to announce when the date is firmer.
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Rob Stack commented,
Hi Bart I'm not sure what's causing this. Can you create this as a separate question in the Explore Q and A area - https://support.zendesk.com/hc/en-us/community/topics/360001200893 More people wil...
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Rob Stack commented,
Hi Bart I've sent your request into a ticket so someone can work with your to determine what's wrong. Hope this helps!
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Rob Stack commented,
Hi Ttaylor it looks like this might be a bug so I'm adding your request to a ticket so that this can be investigated further. You should hear from someone soon. Thanks for letting us know about this!
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Rob Stack commented,
Hi Andrew, sorry we didn't update here. This is now available. For more information, see https://support.zendesk.com/hc/en-us/articles/360044823934 Thanks!
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Rob Stack commented,
Hi Joel, this EAP is still in progress. I've confirmed your name is on the list and that they'll get you signed up as soon as possible. Thanks!
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Rob Stack commented,
Hi, thanks so much for the feedback about this and thanks Nicole for letting me know. There were indeed some issues with this recipe and they are now fixed. Please don't hesitate to let us know if ...