Rob Stack

Zendesk Documentation Team

Total activity

1442
Last activity

October 28, 2020 21:08
Member since

July 13, 2018 16:54
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12 users
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257
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492

Activity overview

Latest activity by Rob Stack

Rob Stack commented, October 28, 2020 21:07
Hi Carl, In Explore, this is built-in. Open a new query using the Chat: Engagement dataset In the Metrics panel, add Duration - Chat engagement (min) > Engagement duration (min) This will show by d...
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- Rob Stack
- Created October 28, 2020 21:07
- 1 vote
Rob Stack commented, October 28, 2020 19:45
Hi Jathan Désir thanks for the great feedback. Please consider adding this request to our Explore feedback page at https://support.zendesk.com/hc/en-us/community/topics/360001200913That way, member...
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- Rob Stack
- Created October 28, 2020 19:45
- 0 votes
Rob Stack commented, October 27, 2020 21:28
Hi Jhonfer c thanks for the question. Using the Support: Tickets dataset, it is possible to filter by ticket subject (Add the ticket subject attribute to the Filters panel in query builder). You co...
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- Rob Stack
- Created October 27, 2020 21:28
- 0 votes
Rob Stack commented, October 21, 2020 16:33
Eugenia ¡Hola, gracias por la pregunta! En primer lugar, no hablo español, así que estoy usando el Traductor de Google para escribir esto. ¡Me disculpo si hay algún error! Una de las razones más co...
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- Rob Stack
- Created October 21, 2020 16:33
- 0 votes
Rob Stack commented, October 07, 2020 18:38
Hi, scheduling dashboards with end users is now available on Explore Professional (Legacy) and Enterprise plans. For more details, see https://support.zendesk.com/hc/en-us/articles/360053654653
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- Rob Stack
- Created October 07, 2020 18:38
- 0 votes
Rob Stack commented, October 06, 2020 18:28
Hi Jon, you're right, it is a manual process to move your reports from Insights to Explore. However, as well as the "self-service" tips in this set of articles, we do offer various professional mig...
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- Rob Stack
- Created October 06, 2020 18:28
- -2 votes
Rob Stack commented, October 06, 2020 17:36
Thanks Connor Hays, I tested this too and it seems not to be possible at this point. This is definitely worth posting in our Explore Feedback section at https://support.zendesk.com/hc/en-us/communi...
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- Rob Stack
- Created October 06, 2020 17:36
- 0 votes
Rob Stack commented, October 06, 2020 16:13
Hi Connor Hays, thanks for the question. I've just tested this and the quotes do work in a report if you click Chart Configuration > Chart, then set Text interpretation to "HTML" However, unfortuna...
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- Rob Stack
- Created October 06, 2020 16:13
- 0 votes
Rob Stack commented, October 05, 2020 23:43
Sorry that's still not working. I'm unsure of why it's doing that. I've opened a ticket on your behalf so someone can get in touch and help you directly. I'm sure they'll get to the bottom of this.
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- Rob Stack
- Created October 05, 2020 23:43
- 0 votes
Rob Stack commented, October 05, 2020 23:39
Can you resize the widget by dragging the corners? It looks like in your first version it was a bit stretched out. Now, it looks in proportion, just with a small window.
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- Rob Stack
- Created October 05, 2020 23:39
- 0 votes