Rob Stack
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Activity overview
Latest activity by Rob Stack-
Rob Stack commented,
Hi Segio, to see how long tickets spent in a particular status, you can use the Ticket updates dataset. Under the Duration - Field changes section, you'll see metrics that measure the time for each...
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Rob Stack commented,
Hi Ellen, sorry that didn't work for you. Adding the renamed set attribute is the way to do this, so if it's not working clearly something else is wrong. I'd advise opening a ticket. Thanks.
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Rob Stack commented,
Hi Ellen, I just wanted to check. After you save the renamed set, did you replace the attribute in the Columns panel with your new renamed set attribute (see the final step above)? If you have done...
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Rob Stack commented,
Happy to help! There are a lot of metrics and attributes to absorb when you start using Explore. Sometimes, just (and pardon the pun) exploring is a great way to learn :-)
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Rob Stack commented,
Hi Fiona, it looks like we don't have that recipe, but (and I haven't tested this in detail). Using the Zendesk Tickets dataset, add the metrics %Satisfaction score and %Satisfaction rating. In the...
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Rob Stack commented,
You're welcome, I've added a couple of new labels to the article to hopefully make it more 'findable' in the future :-) The article Zendesk Explore resources can be quite useful as it lists all Exp...
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Rob Stack commented,
Hi Fiona, you can copy and paste widgets between tabs. For help, see Copying widgets and tabs across different locations . Hope this helps!
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Rob Stack commented,
Thanks for the update Fiona. The ordered set was indeed the right way to go, but I'm unsure of why you're getting the behavior on one of your tables. If you can't find a way around it, I'd suggest ...
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Rob Stack commented,
Hi Fiona, I'm a little surprised that your Ticket created - Hour metric isn't automatically sorting. However, you should be able to go to the result manipulation menu on the right hand side and sel...
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Rob Stack commented,
Hi Chris, I'm sorry for the late response. One way you could do this is (using the Tickets dataset) to add the metric SUM(Tickets solved - Daily average), and then add Assignee name to the Rows pan...