Rob Stack

Total activity 162
Last activity April 12, 2019 16:15
Member since July 13, 2018 16:54

Following 0 users
Followed by 7 users
Votes 23
Subscriptions 87

Activity overview

Latest activity by Rob Stack

Rob Stack commented, February 19, 2019 17:44
Hi, thanks for pointing this out! The typo is now fixed.
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- Rob Stack
- Created February 19, 2019 17:44
- 0 votes
Rob Stack created an article, February 11, 2019 23:37
Testing changes with the Premium Sandbox (Enterprise add-on)
1. Using Support
2. Zendesk basics
Zendesk Support Enterprise includes a sandbox instance where you can test changes, experiment with integrations, and provide training for your agents. However the standard sandbox does not provid...
- Rob Stack
- Edited February 13, 2019 00:55
- 1 follower
- 0 comments
- 0 votes
Rob Stack created an article, February 08, 2019 22:43
Enabling agents to delete tickets
1. Using Support
2. Tickets
In some cases, you might want your agents to be able to delete tickets. Before they can do this, you must enable this capability. Use this article to learn how to enable your agents to delete tic...
- Rob Stack
- Edited February 08, 2019 22:43
- 2 followers
- 0 comments
- 1 vote
Rob Stack commented, February 07, 2019 21:05
Hi Caroline, I've now fixed the link. Many thanks for pointing this out to us!
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- Rob Stack
- Created February 07, 2019 21:05
- 0 votes
Rob Stack commented, February 07, 2019 21:01
Hi Davide, I've now updated the article to show 'font-family' Thanks very much for taking the time to point this out.
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- Rob Stack
- Created February 07, 2019 21:01
- 0 votes
Rob Stack commented, February 05, 2019 18:26
Hi Andrew, many thanks for this great feedback. I've replaced the screenshot with an example of the SSN format. I hope this makes this clearer and thanks again!
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- Rob Stack
- Created February 05, 2019 18:26
- 0 votes
Rob Stack commented, January 24, 2019 22:17
Hi Michael, thank again for posting this. Much of this content was in the docs (see https://support.zendesk.com/hc/en-us/articles/230895328-Setting-up-your-browser-or-phone-for-calls) but I'd agre...
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- Rob Stack
- Edited January 24, 2019 22:17
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Rob Stack created an article, December 31, 2018 17:36
Setting your Talk agent state
1. Using Talk
2. Agent guide for Talk
Agents can set their availability to one of three states: Online: The agent is available to take calls. Talk can route calls to the agent. If the agent doesn't answer, Talk waits for 30 seconds,...
- Rob Stack
- Edited March 12, 2019 21:18
- 3 followers
- 0 comments
- -3 votes
Rob Stack commented, December 19, 2018 19:37
Hi Brian, thanks for this great catch! You are indeed correct that it should read "for", and I've made that change. We appreciate your help!
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- Rob Stack
- Created December 19, 2018 19:37
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Rob Stack created an article, December 13, 2018 23:12
Ending Talk calls
1. Using Talk
2. Agent guide for Talk
You can end a call manually by hanging up. If the customer you're talking to hangs up first, Talk automatically ends the call. To end a call Click Hang up in the call console. If you've redirect...
- Rob Stack
- Edited December 13, 2018 23:22
- 1 follower
- 0 comments
- 0 votes