Rob Stack
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Last activity
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Activity overview
Latest activity by Rob Stack-
Rob Stack commented,
Hi Erin Miller, here's another way around to try this. It should be a good starting point to get to what you need. Create two standard calculated attributes. The first has the formula: IF INCLUDES_...
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Rob Stack commented,
Hi Erin Miller. I believe this custom metric will help. It's from the article Reporting with tags. IF (INCLUDES_ANY([Ticket tags], "tag 2","tag 3","tag 4")) AND INCLUDES_ALL([Ticket tags], "tag 1...
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Rob Stack commented,
Hi Inga Šnuka, the article was incorrect. I've changed it to read the CTRL key for Windows. Thanks so much for spotting this!
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Rob Stack commented,
Hi John Burns and Tom Montgomery, I had to do a little research to get the answer to this so apologies for the delay. Here's what I received back. I hope this helps! LEVEL 3 PREP:IF (CONTAINS([Leve...
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Rob Stack commented,
Another recipe, this time for Chat. This displays the number of chats accepted by an agent as well as the acceptance rate. Measuring agent acceptance rate
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Rob Stack commented,
Hi Bart, I don't think there's currently a way to do what you want. However, I think it's a great suggestion so do consider adding it to our feedback section - https://support.zendesk.com/hc/en-us/...
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Rob Stack commented,
Hi Bart, hope you are well! The timeframe we are looking at is January 18 - March 11. I'm afraid I can't speak to exactly when you'll get this, but hopefully it's soon :-)
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Rob Stack commented,
Hi Dawn Anderson, I'm not completely sure I understood your question but as long as there are articles live in your knowledge base, Explore should pick these up. If there are any problems, we'd lov...
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Rob Stack commented,
Hi Rachel M as the Guide Legacy plan includes new features, this should work just fine. Please let us know if there are any problems!
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Rob Stack commented,
Hi Vyacheslav Skorbezh, this is definitely something that's on the roadmap but we don't yet have a specific timeframe. Keep an eye on our announcements section where we will provide updates as soon...