Avatar

Rob Stack

  • Total activity 695
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 10 users
  • Votes 114
  • Subscriptions 282

Activity overview

Latest activity by Rob Stack
  • Avatar

    Rob Stack commented,

    Hi everyone. We've just added a new recipe to help out those of you who want to use stacked charts. Explore recipe: Working with stacked charts

  • Avatar

    Rob Stack created an article,

    Using stacked charts to display results

    A stacked chart breaks down each bar or column in a chart into subsections of the total. For example, if you've created a column chart displaying tickets by the year in which they were solved, yo...

  • Avatar

    Rob Stack created an article,

    Explore recipe: Working with stacked charts

    A stacked chart breaks down each bar or column in a chart into subsections of the total. For example, if you've created a column chart displaying tickets by ticket type, you could further break e...

  • Avatar

    Rob Stack commented,

    Hi Gemma, as I wasn't immediately sure of the answer to your questions, I've created a ticket. Someone should be in touch soon to help you get the answers you need. I'll then update the docs accord...

  • Avatar

    Rob Stack commented,

    Hi everyone. We've another recipe for you today. We hope you are finding these helpful! Satisfaction trending year-over-year - This query enables you to track satisfaction score year-over-year, by ...

  • Avatar

    Rob Stack commented,

    Hi AndyR, I think the issue with the formulas is that they both return a count of ALL tickets if the condition is true, not just the tickets with the tag: IF (CONTAINS([Ticket tags],"HRIS__"))THEN ...

  • Avatar

    Rob Stack commented,

    Good morning, another Explore recipe for you today! Average replies per ticket for each agent per day - Create a query that counts the average number of replies and agent makes for each ticket on a...

  • Avatar

    Rob Stack commented,

    Hi everyone, we've just added a new recipe: Breaking down tickets created by time period - breaks down how many tickets are being created in certain time periods. In this example, you'll be able to...

  • Avatar

    Rob Stack commented,

    Hi all, it's been a good week for Explore recipes and we have another three for you: Reporting on internal tickets - This recipe helps you to create a report that uses a custom metric to display ...

  • Avatar

    Rob Stack commented,

    Hi Fabio, I don't think this recipe would work with a multi-select field, but you should get some starting points to set up reports for multi-select fields at https://support.zendesk.com/hc/en-us/a...