Rob Stack
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Activity overview
Latest activity by Rob Stack-
Rob Stack commented,
Hi Liene Vērzemnieks, thanks so much for the feedback about this article. It did indeed need some updates. I've removed the part about fiscal attributes as these are now handles differently in Expl...
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Rob Stack created an article,
Analyzing your Support activity with Explore
Zendesk Explore features a pre-built dashboard to help you monitor many details about your tickets, efficiency, and performance with Zendesk Support. The dashboard can help you identify your tic...
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Rob Stack commented,
Hi Jesse Asklund Thank you for spotting the broken images! - These are now fixed.
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Rob Stack commented,
Hi all, we have two great new recipes for you today: Creating an agent leaderboard for solved tickets Finding tickets with a specific word in the subject We hope you find these useful!
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Rob Stack created an article,
Explore Recipe: Creating an agent leaderboard for solved tickets
Use this Explore recipe to create a leaderboard that displays your agents and the number of tickets each one solved. This gives you a quick snapshot of your agents’ performance. What you'll need S...
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Rob Stack commented,
Hi Amie B, thanks so much for sharing these great tips! I agree that they really do make the report look even better. We always love hearing how people take these recipes and build on them to produ...
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Rob Stack created an article,
Customizing dashboards with URL parameters
When you create an Explore dashboard, you can add filters that let the dashboard viewer control what information is shown in the report. For a list of the filters you can use, see Adding interact...
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Rob Stack commented,
Hi Klaus Klinsmann Take a look at the https://support.zendesk.com/hc/en-us/articles/360022182114 article. If you search this article for "replies", you'll see a number of metrics and attributes tha...
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Rob Stack commented,
Hi Michael Tucker You might be able to use dashboard level filters to accomplish what you want. This article is good as a starting point - https://support.zendesk.com/hc/en-us/articles/360040720994...
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Rob Stack commented,
Hi everyone, we've just added two new recipes for Chat and Talk: Reporting chat first reply time by brackets Reporting on IVR destination group I hope you find these helpful and wish you all a ve...