CRSI IT Department
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Activity overview
Latest activity by CRSI IT Department-
CRSI IT Department created a post,
CC Secondary Email Addresses
AnsweredWe use Zendesk to support our internal employees. Only 30% of staff have a company email address therefore we rely heavily on personal email addresses. Our employees routinely change their personal...
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CRSI IT Department commented,
We agree with you Christopher! There should be some way within the native Zendesk application to create and manage scheduled tasks/tickets. The workarounds that Nicole provided may indeed "work" ho...
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CRSI IT Department commented,
Wanted to give a quick update, my team is meeting with one of the Zendesk Product Solutions Managers next week to discuss this. In his words "This is an issue that we are aware of, and unfortunatel...
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CRSI IT Department commented,
I contacted Zendesk Support and asked them how to report this issue so it gets addressed in a future release. They recommended "You can make your request in this link right here 👉 Development feat...
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CRSI IT Department commented,
Right there with you Nick! Based on the oldest reply, this thread has been going on for at least three years. I had hoped that the technology would've evolved enough during this time to allow for t...
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CRSI IT Department commented,
I would like to throw our hat in the ring on this one as well. We need some sort of logic that says whatever email address was used to send the message to Zendesk should be the one used to respond....