Bonnie Pohlschneider
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Total activity36
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Last activity
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Activity overview
Latest activity by Bonnie Pohlschneider-
Bonnie Pohlschneider commented,
Quick update, I have posted a feature request on the Feedback for Support torum. Anyone who would like to follow that thread can find it here: https://support.zendesk.com/hc/en-us/community/posts/3...
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Bonnie Pohlschneider created a post,
Send Email Notifications to Secondary Emails in Support
We have been struggling with issues surrounding primary and secondary email addresses for our end-users. There is a ZD Support thread here that looks like the issue has been going on for over 4 yea...
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Bonnie Pohlschneider commented,
Happy to see that someone wrote an app that can do this and it looks like it's packed with awesome features. Too bad it's $50 per month. We'll be sticking with SendRecurring.com for now unless Swee...
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Bonnie Pohlschneider commented,
+1 from my team as well. Seeing as how this has been going on for 2 years it seems like we need to get this brought to someone's attention. Do we have anyone from Zendesk who can offer an escalatio...
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Bonnie Pohlschneider commented,
Our company is too small to house an internal development team and that price tag is outlandish for us as well Beth. We haven't broached the API subject but I'm also interested if anyone else has a...
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Bonnie Pohlschneider commented,
That's awesome Graeme! It definitely helps for the initial upload. I realize that we'll end up going the route of the API for constantly changing data but that's a bummer for small companies who do...
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Bonnie Pohlschneider commented,
I agree Judd. When we already have the data in a spreadsheet, there should be an easy way to import that into the system. Eliminates human error and makes our lives easier :)
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Bonnie Pohlschneider commented,
I love Matthew's idea of being able to download, modify and then upload again. It is much simpler from a data entry standpoint to modify inside a spreadsheet versus a webpage. And for data that fre...
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Bonnie Pohlschneider commented,
Hi Heather, I posted the request in Product Feedback here: https://support.zendesk.com/hc/en-us/community/posts/360004171267-Schedule-Recurring-Tickets
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Bonnie Pohlschneider commented,
Hi Nicole, Yes, we saw the other suggestions of using 3rd party apps however it seems like this should be a feature built into ZenDesk its self. It seems counterintuitive to have to go outside of o...