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Nik

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Latest activity by Nik
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    Nik commented,

    Hello, does anyone know if there is a way to see first-time reply metrics based on my business hours and schedules we have set?? Because under the section titled "Viewing More Ticket Metrics" it st...

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    Nik commented,

    While signed into Zendesk on my computer (chrome), my team longer receives "an incoming call" alert. It does not provide the alert for incoming calls whether calling our company support line OR our...