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Константин Чернышков

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Latest activity by Константин Чернышков
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    Константин Чернышков commented,

    Of course, i mean ticket requester. End-user. His staff id i need to get and save in the ticket. And I can't get value of ticket requester userfield. Variable I wrote above returns nothing.

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    Константин Чернышков commented,

    Hi!  I have configured custom userfield with keyfield "staff_id", in user profiles it is displayed and working. I have tried many different ways to use it, but  {{ticket.requester.custom_fields.sta...

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    Константин Чернышков commented,

    *Note: If the option 'Allow update of external IDs' is enabled in Zendesk, we'll continue to key off the email even if an external ID is received. If the email and external ID differ, we'll change ...