Liam

1. Community
2. Feedback on Guide
3. Add Submit A Request for Agents

Hi, Please can I get an update on when this will be activated? We now have a business-critical use case for this, the workarounds are not a good enough solution.  We have created an internal help c...

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• Liam
• Created October 07, 2020 09:38
• 1 vote

1. Community
2. Feedback on Explore
3. Excel exported is not in the same format in Explore

Can we please get an update on this? We've been forced to move all our reports over to Explore as you're retiring Insights, but as it stands Explore is a broken buggy mess.  This has just turned wh...

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• Liam
• Edited September 29, 2020 14:40
• 0 votes

1. Community
2. Guide Q&A
3. Edit "Your request was successfully submitted" confirmation

I've found the best solution for this is to redirect the user to a submission successful page once they've filled a new request. You can create a page as a normal article, but be sure to hide from ...

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• Liam
• Edited July 14, 2020 09:19
• 0 votes

1. Community
2. Feedback on Support
3. When Creating a View, List Field Options Alphabetically and Offer Search

They've only gone and updated it today! Well done Zendesk, hopefully, they can get the Automations screen sorted now.

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• Liam
• Created April 28, 2020 16:45
• 1 vote

1. Community
2. Support Q&A
3. When making a view how are ticket fields sorted (and how do you find them)

Nice to know I'm not the only one struggling. I've upvoted your post.

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• Liam
• Created March 29, 2020 14:18
• 0 votes

1. Community
2. Guide Q&A
3. Edit "Your request was successfully submitted" confirmation

Hi All, Is there a way to point the user to a specific page once they've filled out the form? Since Zendesk has changed the notification the customers often miss it or it doesn't appear at all, whi...

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• Liam
• Created March 23, 2020 10:28
• 0 votes

1. Community
2. Feedback on Support
3. Community Discussion: How do you use Views?

So it's now been 3 years since you made this thread, with loads of really extensive reasons which you claim to acknowledge, yet you never actually make any changes. It seems very much like Zendesk ...

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• Liam
• Created February 21, 2020 13:08
• 5 votes

1. Support
2. ...
3. Users, groups, and organizations
4. How can I change the default group of my Support account?

Hi All, Does anyone know what the default group even does, except for being incredibly annoying? You'd think it would decide which views appear in your top 12. But it doesn't even seem to do that. ...

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• Liam
• Edited February 21, 2020 12:52
• 1 vote

1. Community
2. Guide Q&A
3. Using promoted articles as dropdown field options

Hi Thomas, thanks for replying again but I can't get the other part to work. Whereabouts in the code do I actually place this bit? if (this.value == “other”){$('.request_custom_fields_360005064379'...

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• Liam
• Created November 04, 2019 14:01
• 0 votes

1. Community
2. Guide Q&A
3. Using promoted articles as dropdown field options

Thomas, Thanks for this it works really well, Do you happen to know how we could add an option at the end for 'Other' which when selected would show a new free text field for and queries that don't...

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• Liam
• Edited October 31, 2019 12:00
• 0 votes