Gareth Elsby
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Last activity
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Activity overview
Latest activity by Gareth Elsby-
Gareth Elsby commented,
Hi Duggan, I've found that it counts the time against only the active ticket tab within zendesk. If you have 3 tabs open; A,B, and C, if you leave ticket tab A open on your screen, the clock will p...
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Gareth Elsby commented,
We use the time tracking app within our domain, but not to monitor agents. More to define the time spent per query type. One of the problems when it comes to reporting is that agents can sometime...
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Gareth Elsby commented,
Justin, Sorry, I gave that a try but couldn't get it to work for me. Did you ever get a chance to have another look at this after your developer account was approved?