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simone secci

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Recent activity by simone secci Recent activity Votes
  • Monthly average

    Answered

    Is it possible to create similar queries to daily average created or solved but with different time attributes (weekly, monthly etc)?Specifically looking for queries recipes for:Avg replies mo. Avg...

  • Backlog vs solved tickets trendline

    Answered

    With reference to this article: https://support.zendesk.com/hc/en-us/articles/203661116-Understanding-backlog-evolution Is there an explore recipe to build a query for a trendline to show backlog v...