Stacey Horowitz
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Activity overview
Latest activity by Stacey Horowitz-
Stacey Horowitz commented,
My team is concerned - and a bit frustated b/c the ticket number is no longer part of the tab. For our non chat, non talk agents, this new format makes it more difficult to work their tickets.
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Stacey Horowitz commented,
We have the same issue as Amy. We are concerned b/c agents are juggling work from multiple streams and those sounds are imperative to keep them notified and keep the time down on chat responses. ...
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Stacey Horowitz commented,
Concerrned about two items. 1. Great that we can use macros - however the macro formatting is not supported so if you have spaces or line breaks in the macro - they are not available. Thus making ...
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Stacey Horowitz commented,
This is truly an issue for our organization. We need to send a report that marks unsolved tickets as of a certain date, but may not be reviewed until a later date. If we send a dashboard, the repo...
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Stacey Horowitz commented,
I find this very concerning especially as we are sending a copy of the transcript to our end users (customers), they know they spoke with us at a certain time and this could be confusing to them fo...
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Stacey Horowitz commented,
I find this very concerning especially as we are sending a copy of the transcript to our end users (customers), they know they spoke with us at a certain time and this could be confusing to them fo...
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Stacey Horowitz commented,
It is very frustrating to have to open up many line items to find the one you want just b/c you cannot have the extra columns in the search that you like. We have built many custom fields and it w...
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Stacey Horowitz commented,
We would really like to have this feature as well. Our previous ticket/crm tool did provide this functionality. It did limit the field to say 300 characters, so maybe not the entire comment, but e...