Kristin Bouveng
Director of Customer Support EMEA/US Partnerize www.partnerize.com
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Total activity39
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Last activity
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Activity overview
Latest activity by Kristin Bouveng-
Kristin Bouveng commented,
Karolina Are you using Median? If so, switch to Average - that should probably fix it.
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Kristin Bouveng commented,
Matt Foley Although you are using the same metrics, the displayed values work a little different when you have an aggregation of AVG data (like you have in the last table). The top 2 reports you've...
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Kristin Bouveng commented,
Hi JC, That makes sense, I'll take a look into that. It would definitely be a big bonus to productise some form of post/topic management area to help moderators and admins stay on top of posts & re...
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Kristin Bouveng commented,
100% agree this is needed
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Kristin Bouveng commented,
Is it possible to set up new post/comment alerts to slack? The solutions you have seem very convoluted.
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Kristin Bouveng commented,
Another use case for combining datasets: We are interested in measuring First Reply Time per agent, which isn't accurate using Support: Tickets dataset, as a lot of our tickets are first handled by...
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Kristin Bouveng commented,
Hi Chris, Thanks for the feedback. On 1. One of the ways that first reply time can be recorded for a ticket is for it to be solved without a public reply. That is why you would want to consider usi...
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Kristin Bouveng commented,
Hi, I've got a couple of questions. 1. Looking at your how to guide above - if you're looking at First Reply Time, why would you use a 'solved' timestamp in your filters (Time - Ticket solved > Tic...
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Kristin Bouveng commented,
I've followed the steps in this article, including the last section to view which agents have reassigned how many tickets. The query then displays not only agents & admins, but also end-users. Whi...
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Kristin Bouveng commented,
This is a great feature, however one thing that could be improved is once you've hidden a column and then add additional columns, the hidden column changes to whichever column is now in that sequen...