Kristin Bouveng
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Last activity
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Activity overview
Latest activity by Kristin Bouveng-
Kristin Bouveng commented,
Another use case for combining datasets: We are interested in measuring First Reply Time per agent, which isn't accurate using Support: Tickets dataset, as a lot of our tickets are first handled by...
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Kristin Bouveng commented,
Hi Chris, Thanks for the feedback. On 1. One of the ways that first reply time can be recorded for a ticket is for it to be solved without a public reply. That is why you would want to consider usi...
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Kristin Bouveng commented,
Hi, I've got a couple of questions. 1. Looking at your how to guide above - if you're looking at First Reply Time, why would you use a 'solved' timestamp in your filters (Time - Ticket solved > Tic...
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Kristin Bouveng commented,
I've followed the steps in this article, including the last section to view which agents have reassigned how many tickets. The query then displays not only agents & admins, but also end-users. Whi...
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Kristin Bouveng commented,
This is a great feature, however one thing that could be improved is once you've hidden a column and then add additional columns, the hidden column changes to whichever column is now in that sequen...
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Kristin Bouveng created a post,
Ability to add alternating colors across multiple columns
When selecting alternating colours in a table, it only applies to one column, which kind of defeats the purpose of making it clearer to see which cells correspond to other columns in the same row. ...
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Kristin Bouveng commented,
Diego Garcia there is a pin button to make it default
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Kristin Bouveng commented,
I have struggled lots recently with trying to find ways to order columns, spending far too much time on trying to sort tables. It's beyond me how Explore have so many advanced calculations and mani...
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Kristin Bouveng created a post,
Ability to change order of triggers from page 2 to 1
AnsweredWhen changing the order of triggers, you can only move them around if they're on the same page. If newly created triggers are needed to be high up in the trigger-order, they first end up at the ver...
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Kristin Bouveng commented,
Thanks Matteo for this useful article. One thing I was looking for which bugs me a bit, is how to change the order of triggers that are on page 2. I can't seem to get them any higher than to top of...