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Simmi

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Latest activity by Simmi
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    Simmi commented,

    Graeme Carmichael is there a report I can create where I would be able to capture the overall time a ticket has been left open until resolution? Or could you direct me to how I can track a ticket f...

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    Simmi created a post,

    Why is my Open Status Time Column Empty?

    I was able to create a report on the duration of fields (article for reference): https://support.zendesk.com/hc/en-us/articles/360034119833-Explore-recipe-Reporting-on-the-duration-of-fields).  How...