Mari-Liis
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Total activity47
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Last activity
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Activity overview
Latest activity by Mari-Liis-
Mari-Liis commented,
Hi Vladimir, This is exactly what I have been looking for! Thank you so much!! :) Best, Mari
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Mari-Liis commented,
Hi Vladimir, Thank you for the tip. I do see the data tip when I hover over the chart. What I would like to do is to show these data tips/labels on each pie sector constantly. Please see the scree...
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Mari-Liis created a post,
Explore- I would like to show labels & value on the pie chart
I would like to display the label "return request" along with the value "5%" on the pie chart piece so it would be easier to follow. Especially when I need to export the chart for a monthly report....
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Mari-Liis created a post,
Best practices to collect customer feedback
Hi all, I was wondering how you guys collect customer feedback (support request reasons)? I currently use "tags" in the macros and "custom field" options. I have created a custom field called "req...
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Mari-Liis commented,
Hi Brett, I have a question about setting up the chat. I'm using assigned routing and allow 5 chats max per agent at the same time. When the agent has reached the 5 chat limit, the agent's stat...
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Mari-Liis commented,
Hi Joe, Thank you for the explanation and the tip. Best, Mari
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Mari-Liis commented,
Hello! I've set up business hours for 1 of my support numbers: 8AM- 8PM EST. I tried calling this number outside of business hours and the settings seem to be correct. Though when I ran a query in...
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Mari-Liis commented,
Hi Brett, We use an outsourced company who is taking care of the chat using Zendesk chat tool (they don't use VPN). Though from this specific county we also receive spam and would not like to se...
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Mari-Liis commented,
Hi, I have a question as well- does automatic ticket tagging apply also to talk and chat tickets? Thank you in advance, Mari
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Mari-Liis commented,
Hi Tom, A quick question.I tried to create a standard calc. metric using support: tickets (default dashboard), following your example. I select my new metric and d_count, tho I get an error messag...