Mari-Liis

Total activity

42
Last activity

August 12, 2020 13:53
Member since

August 02, 2018 12:28
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9
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19

Activity overview

Latest activity by Mari-Liis

Mari-Liis created a post, August 11, 2020 16:45
Best practices to collect customer feedback
1. Community
2. Support Q&A
Hi all, I was wondering how you guys collect customer feedback (support request reasons)? I currently use "tags" in the macros and "custom field" options. I have created a custom field called "req...
- Mari-Liis
- Created August 11, 2020 16:45
- 3 followers
- 1 comment
- 0 votes
Mari-Liis commented, August 28, 2019 12:00
Hi Brett, I have a question about setting up the chat. I'm using assigned routing and allow 5 chats max per agent at the same time. When the agent has reached the 5 chat limit, the agent's stat...
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- Mari-Liis
- Created August 28, 2019 12:00
- 0 votes
Mari-Liis commented, August 26, 2019 08:28
Hi Joe, Thank you for the explanation and the tip. Best, Mari
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- Mari-Liis
- Created August 26, 2019 08:28
- 0 votes
Mari-Liis commented, August 20, 2019 07:47
Hello! I've set up business hours for 1 of my support numbers: 8AM- 8PM EST. I tried calling this number outside of business hours and the settings seem to be correct. Though when I ran a query in...
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- Mari-Liis
- Created August 20, 2019 07:47
- 0 votes
Mari-Liis commented, August 15, 2019 13:50
Hi Brett, We use an outsourced company who is taking care of the chat using Zendesk chat tool (they don't use VPN). Though from this specific county we also receive spam and would not like to se...
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- Mari-Liis
- Created August 15, 2019 13:50
- 0 votes
Mari-Liis commented, July 10, 2019 15:43
Hi, I have a question as well- does automatic ticket tagging apply also to talk and chat tickets? Thank you in advance, Mari
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- Mari-Liis
- Created July 10, 2019 15:43
- 0 votes
Mari-Liis commented, May 20, 2019 12:56
Hi Tom, A quick question.I tried to create a standard calc. metric using support: tickets (default dashboard), following your example. I select my new metric and d_count, tho I get an error messag...
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- Mari-Liis
- Created May 20, 2019 12:56
- 0 votes
Mari-Liis commented, May 17, 2019 12:31
Hi there, Seeing the instructions below: there are 2 datasets available for support, one is "support: tickets" and the other one "support: tickets, users, organizations". Will I get accurate re...
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- Mari-Liis
- Created May 17, 2019 12:31
- 0 votes
Mari-Liis commented, May 03, 2019 08:36
I've tried to use "time filter widget". I've selected "applied to" datasets and everything should be configured correctly. When I change the date in the time filter the data changes but the data se...
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- Mari-Liis
- Created May 03, 2019 08:36
- 0 votes
Mari-Liis commented, April 22, 2019 09:08
Hi James, Thanks for helping to understand it :) Makes sense now.
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- Mari-Liis
- Created April 22, 2019 09:08
- 0 votes