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Alex Bullen

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Latest activity by Alex Bullen
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    Alex Bullen commented,

    I think this has now been resolved - at least for my purposes. This incremental calls API allows you to pull this data:   https://developer.zendesk.com/rest_api/docs/voice-api/incremental_export#in...

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    Alex Bullen commented,

    Yes I would like this. We would like to be able to do analytics on where / how someone travelled through the IVR and how long this has taken.

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    Alex Bullen commented,

    Hi, I need this feature as well. I would like to have access to all call data to be able to search and perform analysis on arrival patterns, handling patterns etc. I need to see individual calls in...