Christine DeVille
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Recent activity by Christine DeVille Sort by recent activity-
I agree. Why can't we record using our phone anymore? I don't have the capability of use the microphone option. This option was here in September 2018 when we first deployed TALK.
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We are in need of the ability to transfer a call to another agent without the risk of a call holding in queue ringing to their desk before the transferred call can be made.
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We are signing up for Intelligent Voice in order to become PCI compliant. I would till be useful to have a pause function so we don't require a 3rd party.
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This is a great enhancement. I've managed call centers for many years and find it extremely challenging to manage staff with only two statuses. I also agree with Aron Spegon: we absolutely NEED t...
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How do you keep the agent receiving the transferred call to NOT get the next call in queue? If there are calls in queue, the next available holding call will ring before the transferred call.
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I discovered if I right click on the recording I can 'save as'. Is there a way to keep this from happening? We don't recordings to be downloaded.
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I would also like to add that it is nice to see a list of incoming calls regardless of situation. I'm a manager and have had angry callers get disconnected (for whatever reason). I would like to ...
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We are in the retail space and this time of the year gets extremely busy. We need the ability to increase the queue size and wait time. As with most other comments on this request, our customers ...