Christine DeVille
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Recent activity by Christine DeVille-
We struggle with this daily for both onsite and work from home.
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I agree. Why can't we record using our phone anymore? I don't have the capability of use the microphone option. This option was here in September 2018 when we first deployed TALK.
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How do you keep the agent receiving the transferred call to NOT get the next call in queue? If there are calls in queue, the next available holding call will ring before the transferred call.
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I discovered if I right click on the recording I can 'save as'. Is there a way to keep this from happening? We don't recordings to be downloaded.
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We are in the retail space and this time of the year gets extremely busy. We need the ability to increase the queue size and wait time. As with most other comments on this request, our customers ...