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Gregory J Cotton

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Latest activity by Gregory J Cotton
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    Gregory J Cotton commented,

    The auto-away feature only seems to operate when the Chat Tab is the current application in focus.  Can this be integrated with the Windows OS idle or screen saver (e.g. when screen saver is activa...

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    Gregory J Cotton commented,

    It appears that the auto-timeout is based on the Zendesk chat tab in your browser staying as the primary focus on the desktop.  Although this functionality is fine for full-time agents, this doesn'...

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    Gregory J Cotton commented,

    We've seen the same behavior. Fortunately for use, we have our operating hours stop at 5pm, so this is less of a problem, but for a 24hr shop, this behavior is very problematic.  Additionally, the ...