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Gregory J Cotton

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Activity overview

Latest activity by Gregory J Cotton
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    Gregory J Cotton commented,

    Ramin, thank for the reply.  As I stated originally, we are using only chat, and this is in a pre-sales application, so adding all of our agents to Support would drastically increase our license co...

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    Gregory J Cotton created a post,

    Missed Chats (Chat only)

    Answered

    We are a chat only shop with a small group of agents, and it's difficult to catch chats that we miss (we have to essentially review the History tab or the e-mail chat transcripts to see if an agent...

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    Gregory J Cotton commented,

    The auto-away feature only seems to operate when the Chat Tab is the current application in focus.  Can this be integrated with the Windows OS idle or screen saver (e.g. when screen saver is activa...

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    Gregory J Cotton commented,

    It appears that the auto-timeout is based on the Zendesk chat tab in your browser staying as the primary focus on the desktop.  Although this functionality is fine for full-time agents, this doesn'...

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    Gregory J Cotton commented,

    We've seen the same behavior. Fortunately for use, we have our operating hours stop at 5pm, so this is less of a problem, but for a 24hr shop, this behavior is very problematic.  Additionally, the ...