Ruby Bailey
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Activity overview
Latest activity by Ruby Bailey-
Ruby Bailey commented,
figured it out, the form did not have the custom field attached. all good now. thanks again
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Ruby Bailey commented,
we don't use conditional field, but let me check the required field options
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Ruby Bailey commented,
the form that does not allow to submit has two agent only fields. could that cause a problem with the code above?
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Ruby Bailey commented,
that makes sense. I just noticed that one my forms still does the same, I hit submit and it doesn't submit, I will try to figure out what the difference is between the other form that worked and ...
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Ruby Bailey commented,
actually this worked! $("#request_custom_fields_36000859999").change(function() {var newdescription = $("#request_custom_fields_36000859999").val(); $('#request_description').val(newdescription)...
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Ruby Bailey commented,
Awesome, this works ! It copied to value of my custom field to the description location in the ticket. The only downside is that I have to hit the Submit button twice, after entering the ticket inf...
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Ruby Bailey commented,
Is it possible to copy the value of a custom field to the description field (system)?
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Ruby Bailey created a post,
copy custom field value
AnsweredHello, I am trying to copy the value of a custom field ((Custom field ID 360008116773) into the Description (system) field. is this the correct syntax? what goes into val? $('#request_descript...
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Ruby Bailey commented,
that worked thank you
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Ruby Bailey commented,
this is the article ID, I've also tried using article.id ...