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Joachim Van der Goten

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Activity overview

Latest activity by Joachim Van der Goten
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    Joachim Van der Goten commented,

    I'd like to raise this. Especially the option of sharing a tab instead of the entire dashboard + an option to share on weekdays or "working days" coupled with the schedule in Zendesk Support.    

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    Joachim Van der Goten commented,

    Upvote

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    Joachim Van der Goten commented,

    Hi Nicole,   Thank you. In our case, some customers request monthly reports on all tickets logged, the resolution time and the final solution description. The last one is currently not possible and...

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    Joachim Van der Goten created a post,

    Zendesk Support - Mark comment as solution

    Hi,   Currently it's not possible to mark a ticket comment as the solution. Much like you can do on different forums. This would be a handy feature as you can create reports and maybe link this to ...

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    Joachim Van der Goten commented,

    Hi Jacob, This is exactly what I was looking for! Thank you for your efforts. I implemented this in my report and it's working fine.  

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    Joachim Van der Goten commented,

    Hi Jacob,   That does give me the average I need. However I was hoping to use the average in a widget which only shows the average number and not the entire table.   I would also like to do this wi...

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    Joachim Van der Goten created a post,

    AVG tickets solved per Day

    Hi, I'm trying to create a metric where I can see the average number of tickets solved per day in the previous week. The idea is to monitor how many tickets we solve per day on average each week wi...