Casey Moore
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Last activity
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Activity overview
Latest activity by Casey Moore-
Casey Moore commented,
This article is really helpful, thank you! Does anyone know how I can find the following: Tickets created yesterday (this one I have) Of those tickets, how many were solved? Of those solved ticket...
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Casey Moore commented,
Does anyone know if there's a way to display a decimal when doing the calculated metrics?? For example, if I show the total update handling time (hrs) it shows 143 minutes as 2 hours. Is there a ...
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Casey Moore commented,
I am looking for a way to get automatic [out of office] replies to go to the ticket, rather than the Suspended tickets as well. I contacted the advocacy team and apparently this is not an option. ...