Cyn Armistead
I'm the Zendesk administrator for a small B2B2C SaaS startup in Atlanta, Georgia.
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Total activity58
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Last activity
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Activity overview
Latest activity by Cyn Armistead-
Cyn Armistead commented,
We really need this capability. Is it on the roadmap?
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Cyn Armistead created a post,
Hold music feedback
AnsweredThis is feedback from one of our customers? There's a riff in it where the music dies/softens, and you think you've been disconnected or an Agent has picked up the phone (lasts about 5 seconds befo...
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Cyn Armistead created a post,
Disable recording for overflow calls
We need to disable call recording for overflow calls, since those agents cannot pause recording for PCI compliance. Is there anything on the roadmap that would allow doing so? (Without manually dis...
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Cyn Armistead commented,
I need to find a way to differentiate voicemails left by those who chose a particular option in the IVR. Is it possible to tag them or something? I'm not finding a way to identify them in the trigg...
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Cyn Armistead commented,
I look forward to hearing that you've resolved this problem. We had to turn off the average wait time message because of it.
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Cyn Armistead commented,
We have many Google accounts being checked directly by Zendesk, and periodically they each become disconnected. We have to then go through and reconnect each one. It's a major problem when this hap...
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Cyn Armistead commented,
Who you would like to connect with Other Zendesk users Where in the world you are (state, country, or region) Atlanta, GA (suburbs, actually) Your general level of experience with Zendesk (beg...
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Cyn Armistead commented,
People have been requesting this for years. Is it or is it not on the product map in the reasonably near future?
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Cyn Armistead commented,
We use side conversations to address issues with vendors, and several times they've responded on closed tickets but we have no way of knowing about it. PLEASE introduce this feature!
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Cyn Armistead commented,
Thank you very much!