Cyn Armistead
I'm the Zendesk administrator for a mid-size B2B2C SaaS startup in Atlanta, Georgia.
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Activity overview
Latest activity by Cyn Armistead-
Cyn Armistead commented,
Hi there, How can I include the caller's location in a report? It's in the tickets and called "Location" but I can't find a metric more specific than the Locale items. I need more than EN-US for th...
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Cyn Armistead commented,
This feature would be so helpful! We're getting a lot of hangups that drive up our abandoned call numbers, and we're pretty sure they're wrong number calls.
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Cyn Armistead commented,
How do I add the Nickname for a line to reports (in Explore) and views?
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Cyn Armistead commented,
It would be extremely helpful if we could include multi-select fields in our Views - not as a condition, but as a field that is displayed.
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Cyn Armistead commented,
We have Guide Enterprise, and it's easy to save a draft that isn't yet published - but I don't see a way to set a "publish on" date. Is that possible?
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Cyn Armistead commented,
Hi, Jessie. I don't think you understood what I was saying. I want to use a dropdown field on my ticket form that displays our customers' organizations, and allow the customer to choose the corre...
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Cyn Armistead commented,
It would be extremely helpful to allow external users to choose their organization on the ticket form. Some of ours submit tickets on behalf of multiple organizations, and we really need to know wh...
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Cyn Armistead commented,
Can I customize the dashboard, or replace it with a view I've created?