Cyn Armistead

I'm the Zendesk administrator for a small B2B2C SaaS startup in Atlanta, Georgia.

Total activity 44
Last activity April 16, 2020 20:14
Member since September 17, 2018 17:30

Following 0 users
Followed by 0 users
Votes 9
Subscriptions 22

Activity overview

Latest activity by Cyn Armistead

Cyn Armistead commented, April 16, 2020 20:14
Who you would like to connect with Other Zendesk users Where in the world you are (state, country, or region) Atlanta, GA (suburbs, actually) Your general level of experience with Zendesk (beg...
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- Cyn Armistead
- Created April 16, 2020 20:14
- 0 votes
Cyn Armistead commented, March 20, 2020 15:27
People have been requesting this for years. Is it or is it not on the product map in the reasonably near future?
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- Cyn Armistead
- Created March 20, 2020 15:27
- 1 vote
Cyn Armistead commented, March 03, 2020 16:56
We use side conversations to address issues with vendors, and several times they've responded on closed tickets but we have no way of knowing about it. PLEASE introduce this feature!
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- Cyn Armistead
- Created March 03, 2020 16:56
- 1 vote
Cyn Armistead commented, February 12, 2020 13:37
Thank you very much!
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- Cyn Armistead
- Created February 12, 2020 13:37
- 0 votes
Cyn Armistead created a post, February 06, 2020 18:18
End users want to be able to sort their tickets by ticket ID
1. Community
2. Guide Q&A
We have customers whose organizations have a LOT of outstanding tickets. One of them has requested that we give them the ability to sort those tickets by ticket ID. Can we do that?
- Cyn Armistead
- Created February 06, 2020 18:18
- 6 followers
- 9 comments
- -1 votes
Cyn Armistead commented, December 16, 2019 18:25
It's going to be a bit of a nuisance to configure the recording controls number-by-number. We have LOTS of numbers! Have you given any consideration to making those controls configurable through a ...
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- Cyn Armistead
- Created December 16, 2019 18:25
- 1 vote
Cyn Armistead commented, July 05, 2019 17:00
Hi there, How can I include the caller's location in a report? It's in the tickets and called "Location" but I can't find a metric more specific than the Locale items. I need more than EN-US for th...
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- Cyn Armistead
- Created July 05, 2019 17:00
- 0 votes
Cyn Armistead commented, June 21, 2019 19:38
This feature would be so helpful! We're getting a lot of hangups that drive up our abandoned call numbers, and we're pretty sure they're wrong number calls.
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- Cyn Armistead
- Created June 21, 2019 19:38
- 0 votes
Cyn Armistead commented, June 21, 2019 19:36
How do I add the Nickname for a line to reports (in Explore) and views?
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- Cyn Armistead
- Created June 21, 2019 19:36
- 0 votes
Cyn Armistead commented, May 28, 2019 15:28
It would be extremely helpful if we could include multi-select fields in our Views - not as a condition, but as a field that is displayed.
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- Cyn Armistead
- Created May 28, 2019 15:28
- 3 votes