Cyn Armistead
I'm the Zendesk administrator for a small B2B2C SaaS startup in Atlanta, Georgia.
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Total activity51
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Last activity
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Activity overview
Latest activity by Cyn Armistead-
Cyn Armistead commented,
I need to find a way to differentiate voicemails left by those who chose a particular option in the IVR. Is it possible to tag them or something? I'm not finding a way to identify them in the trigg...
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Cyn Armistead commented,
I look forward to hearing that you've resolved this problem. We had to turn off the average wait time message because of it.
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Cyn Armistead commented,
We have many Google accounts being checked directly by Zendesk, and periodically they each become disconnected. We have to then go through and reconnect each one. It's a major problem when this hap...
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Cyn Armistead commented,
Who you would like to connect with Other Zendesk users Where in the world you are (state, country, or region) Atlanta, GA (suburbs, actually) Your general level of experience with Zendesk (beg...
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Cyn Armistead commented,
People have been requesting this for years. Is it or is it not on the product map in the reasonably near future?
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Cyn Armistead commented,
We use side conversations to address issues with vendors, and several times they've responded on closed tickets but we have no way of knowing about it. PLEASE introduce this feature!
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Cyn Armistead commented,
Thank you very much!
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Cyn Armistead created a post,
End users want to be able to sort their tickets by ticket ID
We have customers whose organizations have a LOT of outstanding tickets. One of them has requested that we give them the ability to sort those tickets by ticket ID. Can we do that?
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Cyn Armistead commented,
It's going to be a bit of a nuisance to configure the recording controls number-by-number. We have LOTS of numbers! Have you given any consideration to making those controls configurable through a ...
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Cyn Armistead commented,
Hi there, How can I include the caller's location in a report? It's in the tickets and called "Location" but I can't find a metric more specific than the Locale items. I need more than EN-US for th...