
Diana Hofer
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Total activity17
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Last activity
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Activity overview
Latest activity by Diana Hofer-
Diana Hofer commented,
Another request for roles other than Admins to have the ability to view skipped tickets.
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Diana Hofer commented,
Please add the ability for roles other than Admins to override an Agent's OOO status. We would like Supervisors to have the ability to override OOO status but do not want to give them Admin access/...
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Diana Hofer commented,
I've reviewed this trigger. Under the "Perform the following actions" section, the default action is to "Send a message to the visitor". Just to clarify, is the "message" sent via chat in the chat ...
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Diana Hofer commented,
Are there any apps or third party solutions that would disable the ability for Agents to access call recordings?
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Diana Hofer commented,
Hi, is it possible to select more than 1 page of chats at a time for export/reporting purposes? Thanks!