Diana Hofer

1. Community
2. Feedback on Support
3. Reporting - Skipped tickets within the "play-mode"

Another request for roles other than Admins to have the ability to view skipped tickets.

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• Diana Hofer
• Created October 06, 2020 14:47
• 0 votes

1. Community
2. Feedback on Zendesk Apps
3. Out of Office app - official feature request thread

Please add the ability for roles other than Admins to override an Agent's OOO status. We would like Supervisors to have the ability to override OOO status but do not want to give them Admin access/...

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• Diana Hofer
• Created October 05, 2020 17:26
• 3 votes

1. Chat
2. ...
3. Using Chat
4. How can I reduce the number of chats missed by my agents?

I've reviewed this trigger. Under the "Perform the following actions" section, the default action is to "Send a message to the visitor". Just to clarify, is the "message" sent via chat in the chat ...

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• Diana Hofer
• Edited August 26, 2019 18:04
• 0 votes

1. Talk
2. ...
3. Managing Talk
4. Zendesk Talk call recording FAQ

Are there any apps or third party solutions that would disable the ability for Agents to access call recordings?

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• Diana Hofer
• Created January 25, 2019 20:01
• 0 votes

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Measuring visitor satisfaction with chat rating

Hi, is it possible to select more than 1 page of chats at a time for export/reporting purposes? Thanks!

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• Diana Hofer
• Created November 22, 2018 21:07
• 0 votes