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Oscar Junker

Zendesk Product Manager
  • Total activity
    135
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Activity overview

Latest activity by Oscar Junker
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    Oscar Junker commented,

    Hey everybody, this is currently a feature we are looking into implementing. Current implementation would be closing one thread and referring it to the new one, totaling the votes. This would not m...

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    Oscar Junker commented,

    Hey Ray and Wes, I think both of these use cases are very valid but not necessarily something we are looking to support natively in the near future.  I would encourage you too look at our API(https...

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    Oscar Junker commented,

    @Dan Ross, good point, I will pass that on the next person doing the notes. 

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    Oscar Junker commented,

    @Peter Hochstrasser, I edited this, thanks a lot for your comment. 

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    Oscar Junker created an article,

    Release Notes Through 2019-05-31

    Zendesk Support updates New None   Fixed/Updated Fixed some minor IE11 rendering bugs for the new built-in Conditional Ticket Fields feature We updated a label on the People page to clarify that...

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    Oscar Junker created an article,

    Release Notes Through 2019-05-24

    Zendesk Support updates New We've completed the roll-out of our new built-in Conditional Ticket Fields feature to all accounts!  Please refer to the product announcement (https://support.zendesk.c...

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    Oscar Junker commented,

    I wanted to update this thread and let everyone know we have started focusing on the communities part of Guide again and will start releasing new features soon, we even have open EAPs for Alias and...

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    Oscar Junker created an article,

    Release Notes Through 2019-05-17

      Zendesk Support updates New We’re excited to announce that we’ve built Conditional Ticket Fields into Zendesk Support. This new feature allows users to create ticket forms with fields based on c...

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    Oscar Junker created an article,

    Release Notes Through 2019-05-10

    Zendesk Guide updates New Announcing new and improved spam filter for Guide and Community Implemented a limit of 1000 results in the Help Center Search API (both for articles and community posts) ...

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    Oscar Junker created an article,

    Release Notes Through 2019-05-03

      Zendesk Explore updates New Nothing new this week   Fixed / Updated [Data & timezone] We're now using the timezone you have configured in your Support profile whenever you're accessing Zende...