Ricardo Vargas

1. Community
2. Feedback on Support
3. Trigger Conditions: Sender email address

Hi all, This is ridiculous! Can someone at Zendesk confirm whether you are planning on adding this feature on your roadmap? Thanks 

• View comment
• Ricardo Vargas
• Created October 20, 2020 15:28
• 2 votes

1. Support
2. ...
3. Workflows
4. Creating triggers for automatic ticket updates and notifications

Hi there, Is there any way to auto-assign a ticket if the ticket is created through an specific email address? On our case the user xyz@domain.com would forward an email to support@xx.zendesk.com a...

• View comment
• Ricardo Vargas
• Created October 20, 2020 15:21
• 1 vote