Jeremy Heath
- Total activity 195
- Last activity
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Activity overview
Latest activity by Jeremy Heath-
Jeremy Heath commented,
Graeme Carmichael When I read Olivers question. I assumed he meant companies with tickets with No SLA applied to the company?As you describe it, on my system it still shows the companies that have ...
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Jeremy Heath commented,
Hi, There probably is a number of ways to do this. The way I did it was to assign a specific tag to each user in an Org. Create the tags and create a trigger to look for the negative of that condi...
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Jeremy Heath commented,
Catherine Michalak We can find the text I am sure but how would I redact it from the original ticket creation? I have looked at the ticket redaction App from Zendesk but it is a manual solution whi...
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Jeremy Heath created a post,
Removing Customer Signatures from Incoming Tickets
One problem I run across quite a bit is signatures within tickets. Several of the companies have huge sigs ( text and image ) on their emails and this in turn makes the tickets really messy It also...
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Jeremy Heath commented,
Hi Nicole, That's what I assumed soonish.. I have followed the post so let us know when it goes live please.
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Jeremy Heath commented,
This looks interesting, do you have an estimate of when will it be available?
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Jeremy Heath created a post,
Can we have the ability to find System created Users in the desk?
One of the biggest problems I have with Zendesk is system created users There is no way to identify a user has been created There is no way to tag them, so I could produce a report to find them W...
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Jeremy Heath commented,
Hi Catherine Michalak For the company I work for we are very hot on documentation. In the company OneDrive I have created a complete set of folders that deal with everything Zen related. From the ...
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Jeremy Heath created a post,
Tips for Tags ( Usage and Overall Planning ) + a few general thoughts
Tags are a very useful part of Zendesk. Obviously, you will need the correct Zendesk package to use them. Speak to your Zendesk Rep if you want to try them and do not have the correct package. High...
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Jeremy Heath created a post,
Could this be changed? Using more than one Tab Issue.
OK I generally run 2 tabs open for Zendesk. I have the desk (Views button) on the first tab. I have the Admin settings (The Cog) on the second tab. Scenario that I find irritating. If I am on the...