Jeremy Heath
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Total activity202
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Last activity
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Activity overview
Latest activity by Jeremy Heath-
Jeremy Heath commented,
Small Update In a recent update change from Zendesk the columns are even smaller now So my trigger titles are even more jammed up than before. Can we please get second monitor full width suppor...
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Jeremy Heath commented,
Have you set business hours up? https://yourdesk.zendesk.com/agent/admin/schedules You need to have the hours set so the trigger can respond to the out of hours.Once that is active you can use To ...
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Jeremy Heath created a post,
Switching channels in the composer recent changes has made things harder
Previous behaviour was it always defaulted to Public Reply Current Behaviour it defaults to the last type of message used. ----------------- This is a problem for me, we have a system where Light A...
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Jeremy Heath commented,
Ok that helps thanks. Yes I have 16 errors I downloded notepad++ so I can see the line numbers Update:I have reduced the errors to 9 by doing the simple ones. The remaining ones don't seem to have...
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Jeremy Heath commented,
Hi,I need to update my API to v2 but I am not a coder or Html anything.. So i started reading in to how to do it. I have made the change to the file so it should be done but I need to test it. I'm ...
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Jeremy Heath created a post,
Screen widths throughout the desk need looking at.
Zendesk seems to be unifying most of the secondary pages in this manner. Look at how little space I have to type a sensible meaningful title for a trigger. Look at how much wasted space is on the ...
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Jeremy Heath commented,
The Answer seems to be No The box for feedback to Slack is JSON. So the html liquid code doesn't work. Hopefully someone will have another way..
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Jeremy Heath commented,
With the help of the support desk we traced this to changes in Zendesk that were to correct earlier issues the correct code that works should be Good{% assign hour= 'now' | date:'%k' | plus: 0 %} ...
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Jeremy Heath commented,
How about this, does that look about right? Not sure about the else at the end is it needed? {% assign hour= 'now' | date:'%k' | plus: 0 %}{% if hour > 8 or < 16 %}{"username": "[ {{ticket.id}} ] C...
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Jeremy Heath created a post,
Is this idea even possible with Liquid Code and Notify Target?
OK this relates to a trigger In Action, we use "notify target", and we use "Send feedback to Slack via Http", so we get a prompt in Slack that @calls the people relating to the ticket (technicians)...