Jeremy Heath
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Activity overview
Latest activity by Jeremy Heath-
Jeremy Heath commented,
Yeah i have over a hundred the same. Going to be a long old job to get them all on the new ones Atm im cloning the old one then going to the report and adding the clone and delete the old one, th...
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Jeremy Heath commented,
Ok thanks just trying to be clear
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Jeremy Heath commented,
@Vincent So for the custom ones i have at the min. A) Do they stay as they are and i need to remake them from the new ones after the change? To keep them updated for the future. B) Do they get upda...
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Jeremy Heath commented,
There was never a firm reason, Zendesk coulndt give me an answer why. so i dont really know what caused it Not bothered about the timeline so much as having to recreate all my stuff again.. I wish ...
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Jeremy Heath commented,
Small edit Are these the ones you mention are the standard ones? If so why dont the chat and talk have the same ending?
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Jeremy Heath commented,
@Vincent About 6 months ago i had created some custom datsets and they got corrupted after a period of use. With conversation back and forth with Zen support they basically said i will have to use ...
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Jeremy Heath commented,
@Jon i think there is too many brackets on the example remove the last one @Rob Im still new to this stuff, ive created the calculations. How do i put them together to make a report with it?
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Jeremy Heath created a post,
Triggers - Belt and Braces or Trust?
AnsweredOk i have a trigger that checks on how long a ticket has been on Pending and notifys me in slack etc etc The question is When making these triggers do we just trust on one condition or go belt an b...
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Jeremy Heath commented,
Thats what i have macro makes tag >> trigger picks up tag to make the webhook My point is why is it so long winded. Why not have macro >> makes webhook...
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Jeremy Heath created a post,
Webhooks from a Macro
We have Light Agents and obviously they have no way to close a ticket which is fine. They are our Advisors that deal with the technical stuff. But.. They also have no way to tell me that they are...