Jeremy Heath
-
Total activity198
-
Last activity
-
Member since
-
Following0 users
-
Followed by4 users
-
Votes27
-
Subscriptions68
Posts
Recent activity by Jeremy Heath-
Screen widths throughout the desk need looking at.
Zendesk seems to be unifying most of the secondary pages in this manner. Look at how little space I have to type a sensible meaningful title for a trigger. Look at how much wasted space is on the ...
-
Is this idea even possible with Liquid Code and Notify Target?
OK this relates to a trigger In Action, we use "notify target", and we use "Send feedback to Slack via Http", so we get a prompt in Slack that @calls the people relating to the ticket (technicians)...
-
Can anyone suggest a better way to solve this Support Issue
Ok, We have a business only support structure. The agents just deal with the customer, and they have technical advisors behind them solving the issues that crop up. And we have multiple customers. ...
-
Small visual Qol change I would like to see.
We are an SLA user and currently we have a wide bar that looks like this and a lot of this bar is completely wasted and spreads the desk out unnecessarily. Could we change it to look like this? Y...
-
Removing Customer Signatures from Incoming Tickets
One problem I run across quite a bit is signatures within tickets. Several of the companies have huge sigs ( text and image ) on their emails and this in turn makes the tickets really messy It also...
-
Can we have the ability to find System created Users in the desk?
One of the biggest problems I have with Zendesk is system created users There is no way to identify a user has been created There is no way to tag them, so I could produce a report to find them W...
-
Tips for Tags ( Usage and Overall Planning ) + a few general thoughts
Tags are a very useful part of Zendesk. Obviously, you will need the correct Zendesk package to use them. Speak to your Zendesk Rep if you want to try them and do not have the correct package. High...
-
Could this be changed? Using more than one Tab Issue.
OK I generally run 2 tabs open for Zendesk. I have the desk (Views button) on the first tab. I have the Admin settings (The Cog) on the second tab. Scenario that I find irritating. If I am on the...
-
Why don't we have an Add Follower Group option?
One of the issue I have is with using Tier 2 /Tier 3 groups I have created the Groups and added the people But then on a trigger I need this to happen. Ticket created Add followers which are the ...
-
I wish there was a way to seperate Macros
AnsweredI have Full Agent Macros and Light Agent Macros But the LA ones are always at the top It doesn't matter in the Macro page when you are making them so much, but every time I am in a ticket I have to...