Derrek Jennings
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Last activity
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Activity overview
Latest activity by Derrek Jennings-
Derrek Jennings commented,
HelloWhat would this look like if we wanted to compare solved cases per month over the last 12 months? And that would be the final solved, I do not want to double count solved instances. So I want ...
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Derrek Jennings commented,
+1 just finished with ZD support with the same issue. If you update the master query, it should update in all of the dashboards it is tied to. Now you have to communicate to various team members/ma...
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Derrek Jennings created a post,
Auto Solved and Solved Cases
Hi team It would be nice to to be able to report on the # of auto-solved cases and # of 'manual' solved cases. And to further break down the manual solved by agent or customer. Thank you -Derrek
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Derrek Jennings commented,
Add ticket form please.
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Derrek Jennings commented,
Additionally, having folders that you can drop your reports into to have some organization is a strong need. We have hundreds of reports, multiple dashboards across multiple support teams. If I can...