Judd Higgins
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Activity overview
Latest activity by Judd Higgins-
Judd Higgins commented,
Hi! I would love to see some Explore Queries for metrics for the Pathfinder App. Are there any plans to harness the power of Explore for this app?
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Judd Higgins commented,
+1 for needing to ensure the Required Fields (such as Ticket Type) are filled out before merging. My weekly metrics are showing so many NULL Ticket Type fields from merges.
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Judd Higgins commented,
Hi! This feature is great! Is there a way to search in Zendesk (either in the Search field or creating a Query in Explore) to find tickets that have Slack Side Conversations? We want to be able ...
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Judd Higgins commented,
Any ETA on when we will get metrics for Guide in Explore? The current "Knowledge Capture" dataset is the only dataset and shows zero metrics on how customers are getting to and using our Help Cent...
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Judd Higgins commented,
I absolutely need the PDF delivery to default to a time filter (ie Last Week) and there is no current way to set the Default Date of the Dashboard, unless you do the workaround mentioned here; http...
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Judd Higgins commented,
I second this request. This is huge need for us to be able to send to select individuals since our Support Group encompasses a larger set of users who do not need this delivered.
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Judd Higgins commented,
I second Colin! There is no "Add Updated At" in the Add Menu.
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Judd Higgins commented,
This happens to me multiple times a day. I will be working in my dashboard and the page will refresh and take me back to the Dashboard Overview page completely interrupting my work :(
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Judd Higgins commented,
Is there a way to conditionally hide results? For instance, if a row does not contain any data, hide that row? I sometimes have agents who do not touch tickets for the past week and I don't want ...
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Judd Higgins commented,
How do I add the Knowledge Capture by Article Query (from the Zendesk Guide Dashboard) to my custom Dashboard that has ticket metric queries in it? When I search for queries in the "Add Queries" i...