Judd Higgins
- Total activity 127
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Activity overview
Latest activity by Judd Higgins-
Judd Higgins commented,
Key areas include:- enabling you to measure the impact of the content you are creating on the end-user experience- enabling you to understand the end-user journey - enabling you to identify what ar...
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Judd Higgins commented,
I am disappointed to see that the Advanced Search is a paid app. I would hope by now this type of feature would be baked in to the default Zendesk Support experience so we could easily search thro...
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Judd Higgins commented,
I found this help article very useful for lowering the volume and changing some of the sounds: https://support.zendesk.com/hc/en-us/articles/360022184414-Editing-your-chat-notification-settings#t...
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Judd Higgins commented,
This statement is so incredibly frustrating: "Because of the way tags are stored, you cannot use filters to exclude tags from a report." I have no way of filtering out tickets that are outliers tha...
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Judd Higgins commented,
+1 for needing to ensure the Required Fields (such as Ticket Type) are filled out before merging. My weekly metrics are showing so many NULL Ticket Type fields from merges.
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Judd Higgins commented,
Hi! This feature is great! Is there a way to search in Zendesk (either in the Search field or creating a Query in Explore) to find tickets that have Slack Side Conversations? We want to be able ...
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Judd Higgins commented,
Any ETA on when we will get metrics for Guide in Explore? The current "Knowledge Capture" dataset is the only dataset and shows zero metrics on how customers are getting to and using our Help Cent...
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Judd Higgins commented,
I absolutely need the PDF delivery to default to a time filter (ie Last Week) and there is no current way to set the Default Date of the Dashboard, unless you do the workaround mentioned here; http...
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Judd Higgins commented,
I second this request. This is huge need for us to be able to send to select individuals since our Support Group encompasses a larger set of users who do not need this delivered.
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Judd Higgins commented,
This happens to me multiple times a day. I will be working in my dashboard and the page will refresh and take me back to the Dashboard Overview page completely interrupting my work :(