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Judd Higgins

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Activity overview

Latest activity by Judd Higgins
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    Judd Higgins created a post,

    Explore Metrics for Guide and Community

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    When will Explore Queries be available for Guide and Community/Gather?  Currently, the queries/dashboards for these are limited to "Knowledge Capture" and "Answerbot" both of which tell us nothing ...

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    Judd Higgins commented,

    Chandra M  Yes, I've been noticing this too for quite some time.  I finally put in a ticket to Support.  My ticket number is #5974249 Here are my examples: I noticed this starting a few months ago....

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    Judd Higgins commented,

    Hi! Where are the dashboards and datasets that actually give us Guide and Community Metrics?  Since Explore's release, Explore's Guide Dashboard only shows Answerbot and Knowledge Capture metrics. ...

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    Judd Higgins commented,

    I second what Vivek said:  https://support.zendesk.com/hc/en-us/articles/360022365873/comments/360001861094   We are deploying Chat via Mobile SDK and I cannot find an easy way to add tags for all ...

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    Judd Higgins commented,

    I second this.  I wrote into Zendesk Support last year when Explore Queries were unable to filter our specific tags.  Zendesk, please see Ticket: https://support.zendesk.com/hc/requests/4822662 We ...

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    Judd Higgins commented,

    Key areas include:- enabling you to measure the impact of the content you are creating on the end-user experience- enabling you to understand the end-user journey - enabling you to identify what ar...

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    Judd Higgins commented,

    I am disappointed to see that the Advanced Search is a paid app.  I would hope by now this type of feature would be baked in to the default Zendesk Support experience so we could easily search thro...

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    Judd Higgins commented,

    I found this help article very useful for lowering the volume and changing some of the sounds:   https://support.zendesk.com/hc/en-us/articles/360022184414-Editing-your-chat-notification-settings#t...

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    Judd Higgins commented,

    This statement is so incredibly frustrating: "Because of the way tags are stored, you cannot use filters to exclude tags from a report." I have no way of filtering out tickets that are outliers tha...

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    Judd Higgins commented,

    +1 for needing to ensure the Required Fields (such as Ticket Type) are filled out before merging.  My weekly metrics are showing so many NULL Ticket Type fields from merges.