Judd Higgins
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Total activity152
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Last activity
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Activity overview
Latest activity by Judd Higgins-
Judd Higgins commented,
Also: https://support.zendesk.com/hc/en-us/community/topics/360001468813 Explore real-time dashboard (EAP): Enables customer service leaders and agents to keep a closer eye on support metrics in n...
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Judd Higgins commented,
Hi! I am still (after 2.5 years) waiting for real Zendesk Guide Explore metrics (Help Center stats, popular articles, time spent on articles, search queries, failed searches, rather than "AnswerBot...
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Judd Higgins created a post,
Explore Metrics for Guide and Community
AnsweredWhen will Explore Queries be available for Guide and Community/Gather? Currently, the queries/dashboards for these are limited to "Knowledge Capture" and "Answerbot" both of which tell us nothing ...
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Judd Higgins commented,
Chandra M Yes, I've been noticing this too for quite some time. I finally put in a ticket to Support. My ticket number is #5974249 Here are my examples: I noticed this starting a few months ago....
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Judd Higgins commented,
Hi! Where are the dashboards and datasets that actually give us Guide and Community Metrics? Since Explore's release, Explore's Guide Dashboard only shows Answerbot and Knowledge Capture metrics. ...
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Judd Higgins commented,
I second what Vivek said: https://support.zendesk.com/hc/en-us/articles/360022365873/comments/360001861094 We are deploying Chat via Mobile SDK and I cannot find an easy way to add tags for all ...
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Judd Higgins commented,
I second this. I wrote into Zendesk Support last year when Explore Queries were unable to filter our specific tags. Zendesk, please see Ticket: https://support.zendesk.com/hc/requests/4822662 We ...
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Judd Higgins commented,
Key areas include:- enabling you to measure the impact of the content you are creating on the end-user experience- enabling you to understand the end-user journey - enabling you to identify what ar...
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Judd Higgins commented,
I am disappointed to see that the Advanced Search is a paid app. I would hope by now this type of feature would be baked in to the default Zendesk Support experience so we could easily search thro...
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Judd Higgins commented,
I found this help article very useful for lowering the volume and changing some of the sounds: https://support.zendesk.com/hc/en-us/articles/360022184414-Editing-your-chat-notification-settings#t...