John Witt
Director of Support for TrendKite. In previous lives managed all things support-related.
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Activity overview
Latest activity by John Witt-
John Witt commented,
Does it not have the Del next to the email field? I did a dummy add and delete for mine. John
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John Witt commented,
There is another use case where this might error out: - In Salesforce under the Zendesk tab for global settings, click "Go to mappings" under User and Organization Sync Settings.- Under Sync Pairin...
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John Witt commented,
I'll admit I have not read all the replies, but I came up with a kludge that works and adds CC emails if you have access (not sure what subscription level uses Notify Targets). - Go to Admin; Setti...
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John Witt commented,
Hello Carsten, The code itself is simple - here is mine to not display the Footer on the new_request page since it is the contact us page: <script>var currentLocation = window.location.pathname;if ...
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John Witt commented,
I was looking for an answer here as well. One use cases: when you use the CSAT ratings for agent performance or bonus. In other roles I've seen customers rate the ticket incorrectly (opposite), and...
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John Witt commented,
Hello team,My request lines up with some of the other requests, but perhaps there's an easier way to do it.We have a custom field "Account Managers" that also generates a tag. Both are good for rep...