John Witt

Director of Support for TrendKite. In previous lives managed all things support-related.

Total activity

8
Last activity

June 21, 2019 18:57
Member since

August 13, 2018 21:03
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Activity overview

Latest activity by John Witt

John Witt commented, April 23, 2019 23:03
I'll admit I have not read all the replies, but I came up with a kludge that works and adds CC emails if you have access (not sure what subscription level uses Notify Targets). - Go to Admin; Setti...
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- John Witt
- Created April 23, 2019 23:03
- 1 vote
John Witt commented, March 08, 2019 17:21
Hello Carsten, The code itself is simple - here is mine to not display the Footer on the new_request page since it is the contact us page: <script>var currentLocation = window.location.pathname;if ...
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- John Witt
- Created March 08, 2019 17:21
- 0 votes
John Witt commented, October 17, 2018 21:26
I was looking for an answer here as well. One use cases: when you use the CSAT ratings for agent performance or bonus. In other roles I've seen customers rate the ticket incorrectly (opposite), and...
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- John Witt
- Edited October 17, 2018 21:29
- 6 votes
John Witt commented, August 13, 2018 21:03
Hello team,My request lines up with some of the other requests, but perhaps there's an easier way to do it.We have a custom field "Account Managers" that also generates a tag. Both are good for rep...
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- John Witt
- Created August 13, 2018 21:03
- 0 votes

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