Igal Dar
- Total activity 70
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Activity overview
Latest activity by Igal Dar-
Igal Dar commented,
Looking forward for an implementation in Views. Is this still on the roadmap ?
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Igal Dar created a post,
Getting `organization.organizationFields` is deprecated. Use `organization.customField:fieldName` instead. BUT...
AnsweredHi Hoping the community has an answer for this one..In a V2 ticket sidebar app I call client.get('ticket.organization'). Checking the data with then(function(data)) and I want to get a specific cus...
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Igal Dar created a post,
Chrome not scrolling main Guide window
Hello Community This seems to be a new issue. Happens in Chrome but not in Firefox - When in Guide Admin-> Manage Articles the main window shows the first 30 articles but cannot scroll to the botto...
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Igal Dar commented,
+1 And I don't understand why the API still doesn't support deleting a label.
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Igal Dar created a post,
[Feature Request] Yellow background for comments in side conversations
Hi I gather this is not a Slack Side Conversation issue per se, but applies to all Side Conversation integrations. These conversations are internal (not public). Yet the yellow background we are no...
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Igal Dar commented,
True. As such we have a contact center that our customers can call in and ask for cases escalated, priorities changed, especially if a Severity 1 / Urgent priority case needs immediate attention. T...
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Igal Dar commented,
Thanks McCabe. We do have a Severity field synced to Priority. Thing is that we do want customers to be able to change priority. It's important for us to have customers signal when something needs ...
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Igal Dar created a post,
SLA timer is not picking up ticket changes
Posting here after receiving recommendation that Product Managers are scouring the forums for enhancement requests :-) The issue is: SLA timer is tied to the timestamp of a ticket's creation. As op...
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Igal Dar commented,
I agree 100% with Dirk. W have strict policies and as much as a non-Zendesk app can solve our issue we cannot get approval to use it. It doesn't make sense that the ticket holds that data, easily a...
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Igal Dar created a post,
Bug in PUT-ing due_at ?
Hi Looks like though due_at is limited to type task, setting it thru the API to non task tickets is still responded by 200. Tested using https://developer.zendesk.com/requests/new : Request: HTTP/...