Dylan Tragjasi
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Total activity122
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Last activity
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Followed by2 users
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Activity overview
Latest activity by Dylan Tragjasi-
Dylan Tragjasi created an article,
Service Incident - October 9th, 2020 - Explore Queries Library failing to load
SUMMARY From October 8, 2020 at 09:24 UTC to October 9, 2020 at 05:00 UTC, a subset of Zendesk Explore customers experienced page crashes when attempting to access the Queries Library. Timeline 05:...
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Dylan Tragjasi created an article,
Service Incident - October 8th, 2020 - Explore Queries Library failing to load
SUMMARY From October 7, 2020 at 15:29 UTC to October 8, 2020 at 04:22 UTC, a subset of Zendesk Explore customers experienced page crashes when attempting to access the Queries Library. 03:35 UTC |...
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Dylan Tragjasi created an article,
Can I make calls to emergency service numbers using Zendesk Talk?
Question Can I make calls to emergency service numbers using Zendesk Talk? Answer No. As stated in the Supplemental Terms for Zendesk Talk, Zendesk Talk is not intended to carry emergency calls to...
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Dylan Tragjasi created an article,
What is the difference between Connect external address and Connect other when adding a new support address?
Question What is the difference between Connect external address and Connect other when connecting a new support address? Answer Connect other is used when Connect external address fails. This ca...
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Dylan Tragjasi created an article,
How do I attach a PDF file to an article?
Question How do I attach a PDF file to an article? Answer To attach a PDF file to an article, click Article settings in the article editor, then click Upload attachment on the lower right side of...
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Dylan Tragjasi created an article,
Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?
Question When a user submits a new request, a confirmation message appears at the top of the page that says Your request was successfully submitted. Can I edit the confirmation message that appear...
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Dylan Tragjasi created an article,
Can I have multiple TXT records configured on the same domain for multiple Zendesk accounts?
Question I am following the steps in this article, to verify my domain by adding a TXT record (a domain verification record) to my DNS server. If I manage multiple Zendesk accounts and use the sam...
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Dylan Tragjasi created an article,
Why do I receive the error "DNS records are not set up correctly"?
Question I am trying to allow Zendesk to send an email on behalf of my domain, but I receive the error DNS records are not set up correctly when verifying my DNS records. Why is this? Answer The er...
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Dylan Tragjasi commented,
The recently released native conditional fields functionality has made it possible for certain ticket fields to be required in order to submit a ticket for all statuses. This allows you to display ...
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Dylan Tragjasi created an article,
How can I edit the labels displayed in the language dropdown menu in my Help Center?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Zendesk also can't provide support for third-party technologies such as JavaSc...