Dylan Tragjasi
- Total activity 99
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Activity overview
Latest activity by Dylan Tragjasi-
Dylan Tragjasi created an article,
Can I have multiple TXT records configured on the same domain for multiple Zendesk accounts?
Question I am following the steps in Allowing Zendesk to send email on behalf of your email domain to verify my domain by adding a TXT record (a domain verification record) to my DNS server. If I ...
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Dylan Tragjasi created an article,
Why do I receive the error "DNS records are not set up correctly"?
Question I am trying to allow Zendesk to send email on behalf of my domain, but I receive the error DNS records are not set up correctly when verifying my DNS records. Why is this? Answer The err...
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Dylan Tragjasi created an article,
Service Incident - June 30th, 2020 - Pod 25 Side Conversations Issues
SUMMARY On June 30th, 2020 from 0:00 UTC to 3:56 UTC, customers using Side Conversations on Pod 25 experienced delays with the delivery of messages. A separate and smaller subset of messages faile...
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Dylan Tragjasi commented,
The recently released native conditional fields functionality has made it possible for certain ticket fields to be required in order to submit a ticket for all statuses. This allows you to display ...
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Dylan Tragjasi created an article,
How can I edit the labels displayed in the language dropdown menu in my Help Center?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Zendesk also can't provide support for third-party technologies such as JavaScr...
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Dylan Tragjasi created an article,
Can I remove the word "optional" that is next to fields in the pre-chat form?
Question Can I remove the word "optional" that is next to fields in the pre-chat form? Answer No. It is not possible to remove the word "optional". Zendesk marks optional fields with (optional) f...
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Dylan Tragjasi created an article,
How can I add a secondary email address to a user account?
Question How can I add a secondary email address to a user account? Answer A user account can contain multiple email addresses. Each time you add an email address, a verification email is sent to ...
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Dylan Tragjasi created an article,
Can I sign into my account using a secondary email address?
Question Can I sign into my account using a secondary email address? Answer Yes. You can sign into your account using either your primary or secondary email addresses. For more information, see t...
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Dylan Tragjasi created an article,
Is it possible to add a Facebook or Twitter to the Web Widget?
Question Is it possible to add Facebook or Twitter to the Web Widget? Answer No. It is not possible to add the Facebook or Twitter channels to the Web Widget. For more information on the Facebook...
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Dylan Tragjasi created an article,
Is it possible to translate reCAPTCHA into a different language?
Question Is it possible to translate reCAPTCHA into a different language? Answer Yes. To change the reCAPTCHA language, the user needs to update their language preference setting in their web brow...