Dylan Tragjasi
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Total activity121
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Last activity
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Followed by2 users
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Activity overview
Latest activity by Dylan Tragjasi-
Dylan Tragjasi created an article,
Service Incident - October 9th, 2020 - Explore Queries Library failing to load
SUMMARY From October 8, 2020 at 09:24 UTC to October 9, 2020 at 05:00 UTC, a subset of Zendesk Explore customers experienced page crashes when attempting to access the Queries Library. Timeline 05:...
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Dylan Tragjasi created an article,
Service Incident - October 8th, 2020 - Explore Queries Library failing to load
SUMMARY From October 7, 2020 at 15:29 UTC to October 8, 2020 at 04:22 UTC, a subset of Zendesk Explore customers experienced page crashes when attempting to access the Queries Library. 03:35 UTC |...
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Dylan Tragjasi created an article,
Service Incident - August 24th, 2020 - Search errors in Support on Pod 23
SUMMARY On August 24th, 2020 from 5:03 UTC to 5:14 UTC, Zendesk Support customers on Pod 23 may have experienced errors when using Search. TIMELINE 05:49 UTC | 22:49 PT We encountered a brief iss...
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Dylan Tragjasi created an article,
Can I make calls to emergency service numbers using Zendesk Talk?
Question Can I make calls to emergency service numbers using Zendesk Talk? Answer No. As stated in the Supplemental Terms for Zendesk Talk, Zendesk Talk is not intended to carry emergency calls to...
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Dylan Tragjasi created an article,
What is the difference between Connect external address and Connect other when adding a new support address?
Question What is the difference between Connect external address and Connect other when connecting a new support address? Answer Connect other is used when Connect external address fails. This ca...
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Dylan Tragjasi created an article,
How do I attach a PDF file to an article?
Question How do I attach a PDF file to an article? Answer To attach a PDF file to an article, click Article settings in the article editor, then click Upload attachment on the lower right side of...
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Dylan Tragjasi created an article,
Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?
Question When a user submits a new request, a confirmation message appears at the top of the page that says Your request was successfully submitted. Can I edit the confirmation message that appear...
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Dylan Tragjasi created an article,
Can I have multiple TXT records configured on the same domain for multiple Zendesk accounts?
Question I am following the steps in Allowing Zendesk to send email on behalf of your email domain to verify my domain by adding a TXT record (a domain verification record) to my DNS server. If I ...
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Dylan Tragjasi created an article,
Why do I receive the error "DNS records are not set up correctly"?
Question I am trying to allow Zendesk to send email on behalf of my domain, but I receive the error DNS records are not set up correctly when verifying my DNS records. Why is this? Answer The err...
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Dylan Tragjasi created an article,
Service Incident - June 30th, 2020 - Pod 25 Side Conversations Issues
SUMMARY On June 30th, 2020 from 0:00 UTC to 3:56 UTC, customers using Side Conversations on Pod 25 experienced delays with the delivery of messages. A separate and smaller subset of messages faile...