Dylan Tragjasi
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Last activity
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Recent activity by Dylan Tragjasi-
The recently released native conditional fields functionality has made it possible for certain ticket fields to be required in order to submit a ticket for all statuses. This allows you to display ...
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Hey Chinmay, I'm going to take this into a ticket and email you directly to help troubleshoot any issues you're currently having uploading files to then use as attachments. Look out for an email f...
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Hi Alex At this stage, it's not currently possible to put together a report that shows the time at which a given ticket first breached its assigned SLA policy.This is something we're looking to imp...
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Hi Chinmay, It is currently only possible to include attachments to tickets via the API by first uploading the required attachment using the Uploading files API. Once uploaded, you can use the resu...
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Hi Lohith, In order to utilize the equivalent attributes to Date (Event), Month (Event), etc. within Explore, you'll need to make sure you're creating a query based on the Ticket Updates dataset.Yo...
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Hi Sam, Thank you for posting this - we thought it was such a great idea that we went ahead and created an Explore recipe that covers this very request.You can check it out here - Hope this proves ...
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Hey there Gareth, There's no way to bypass the default Priority fields when using SLA's in Zendesk, so instead, I'd recommend using a combination of both the default Priority field and also your ne...
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Hi Ola,I'm going to take this into a ticket so we can investigate this matter further for you. I'll be in contact via email very shortly!
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Hi Anne, you should be able to customize the appearance of bullet points and how they render within your articles by editing your Guide theme. You'd be looking to modify the style.css page in your ...
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Hi Angela,I'm going to create a ticket on your behalf and send through some detailed steps on how you might go about achieving this. I'll be in contact very shortly within the ticket and we can con...