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SJ Shahid

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Activity overview

Latest activity by SJ Shahid
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    SJ Shahid commented,

    1. Support
    2. ...
    3. Reporting
    4. Viewing customer satisfaction score and ratings

    Hi there, is it possible to edit the customer satisfaction rating and or comment field via api or any other means. We are using an external feedback tool and would like the external feedback to be ...

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    SJ Shahid commented,

    1. Explore
    2. ...
    3. Setting up Explore
    4. Cloning Explore dashboards

    Hi Rob, I building a dashboard with rabs for each month of the year. To accomplish that I have inserted queries in to 1st tab, and some filters on the tab itself. Two of them are a time and agent f...

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    SJ Shahid commented,

    1. Explore
    2. ...
    3. Customizing queries
    4. Editing metrics and attributes

    Hi, thanks for the article! I have a question though: Most of the built-in attributes cannot be duplicated or opened in the edit window - not even in the "read-only". Is there a way to at least vie...

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