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Greg Glockner

VP of Engineering, Gurobi Optimization

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Latest activity by Greg Glockner
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    Greg Glockner created a post,

    Forwarding replies only with custom domain

    Hi, I would like to combine 2 ideas: Directing our customers to submit ticket requests via the web form, which prompts the user for critical meta-data Using our custom email (support@ourdomain.com...

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    Greg Glockner commented,

    We don't want Zendesk to create new tickets from email; we want to direct users to submit a request (ticket) via the web form. However, I would like to let users reply to a ticket and forward that ...