Kyle Paulson

1. Community
2. Feedback on Guide
3. Follow article feature to notify users of article content updates

Thank you for the explanation Nicole!

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• Kyle Paulson
• Created November 05, 2019 20:12
• 0 votes

1. Community
2. Feedback on Guide
3. Follow article feature to notify users of article content updates

Hi Nicole, I have a very simple question. What kind of traction is needed for this to get addressed by the end of next month? Thanks for letting us know you are watching this article! -Kyle

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• Kyle Paulson
• Edited October 30, 2019 16:34
• 0 votes

1. Community
2. Feedback on Guide
3. Follow article feature to notify users of article content updates

Thank you Hkerkdijk...you made me laugh. I've noticed several tickets like this that have languished for years without movement as well. I have been forming an idea to make an article about the neg...

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• Kyle Paulson
• Edited October 24, 2019 19:59
• 1 vote

1. Community
2. Feedback on Guide
3. Follow article feature to notify users of article content updates

I'd like to add my vote for this feature as well. A little disappointing to discover the article follow button was only for comments. Glad for the workarounds I found here but it's for sure makes i...

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• Kyle Paulson
• Created August 02, 2019 20:44
• 3 votes

1. Community
2. Integrations and Apps Q&A
3. JIRA & Zendesk plugin: How to configure fields and default values?

Spot on Dan! Thanks for posting. I concur! I suggest something like "support_ticket_attached" I tend to link jira issues to zendesk more for documentation purposes and less for escalation purposes....

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• Kyle Paulson
• Edited July 12, 2019 18:24
• 3 votes

1. Community
2. Support Q&A
3. Issue - zendesk crashing (not responding) in Chrome

Hi Nicole. Thank you for the update. I did find a work around by using Firefox and have been happily creating articles with photos there. Will look forward to hearing more and being able to drop ph...

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• Kyle Paulson
• Created September 18, 2018 18:53
• 0 votes

1. Community
2. Support Q&A
3. Issue - zendesk crashing (not responding) in Chrome

I also appear to be having a similar issue when creating articles using Guide. It appears to happen for me after dropping in an image. This has occurred multiple times for me. When the issue occurs...

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• Kyle Paulson
• Created September 06, 2018 15:37
• 0 votes