Rose Anderson

1. Community
2. Feedback on Support
3. New Multi-Select Field and Conditional Fields App

Being able to set conditions on one or more selections in a multi-select drop down is absolutely essential to limiting the number of fields on the page. I am creating a form for my sales team to su...

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• Rose Anderson
• Created March 30, 2020 13:53
• 0 votes

1. Community
2. Support Q&A
3. Can you invalidate satisfaction survey responses?

What is the problem? Administrators need to be able to invalidate or remove customer satisfaction responses that are not valid without losing ticket history. Why is it a problem? I have had man...

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• Rose Anderson
• Created February 26, 2020 15:44
• 4 votes

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Out of Office v2 app

I have just installed this app and used it for the first time yesterday when an agent was out. It is a lifesaver. However, I did find that the setting for "Prevent Assignment" does not work. I went...

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• Rose Anderson
• Created February 25, 2020 18:07
• 1 vote

1. Community
2. Feedback on Explore
3. Query name is not updating on Explore custom dashboard

Could you add an option for "Update in all dashboards" when changing the name of a query? I am having to remove then re-add the query from every dashboard I have when I change the name.  There coul...

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• Rose Anderson
• Created February 07, 2020 18:20
• 2 votes

1. Community
2. Feedback on Explore
3. [Schedule function] - possible to be not in zip ?

What is the problem? - Dashboard schedule sends a zip file for each metric in the dashboard. Why is it a problem? It is extremely cumbersome to download and extract each of 10 files when it is a ...

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• Rose Anderson
• Created February 04, 2020 20:37
• 0 votes