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Richard Sands

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Latest activity by Richard Sands
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    Richard Sands commented,

    Thanks Chandra Robrock - I have everything I need now!

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    Richard Sands commented,

    Thanks for the replies here! I've taken a look and can't find a metric of "Internal Comments". Is this something I need to enable somewhere?

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    Richard Sands commented,

    Hi Chandra,   I'm using a metric of SUM(Agent replies), with a column for Assignee Name. This is filtered by the relevant time frame but only includes full agents and admin. Am I missing something ...

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    Richard Sands created a post,

    Light Agents activity report

    Answered

    I have created a report/dashboard in zendesk explore to track agent activity, but this only includes full agents. Is there any way I can build a report of light agent activity on tickets (i.e. numb...