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Tyler Riddle

  • Total activity 11
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Latest activity by Tyler Riddle
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    Tyler Riddle commented,

    I apologize for the frustration but there is reason for this. There is a best practice advisory for why we dont offer "hunt groups" where a single call rings multiple lines. This is a function of m...

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    Tyler Riddle created a post,

    Ability to see question before taking chat

    Answered

    I'd like our agents to be able to see the question before choosing to take the chat (some sort of preview)

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    Tyler Riddle commented,

    Hello, +1 for this feature.  Most SMB isn't a call center.  Having the ability to ring all agents at once seems like it's a very popular request!

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    Tyler Riddle commented,

    Just in case someone searches for this: So I got a note from Zendesk Support that there is a work around.  Before you start, you'll need the Cert Finger Print again as the web interface deletes it ...

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    Tyler Riddle commented,

    Hi Stephen, It's my decision as to how long to leave them open,  I just want access to customize that trigger.  Currently with non-sso applications the user can remain logged in indefinitely until ...

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    Tyler Riddle created a post,

    SSO Custom Time Settings

    Answered

    According to this article:  https://support.zendesk.com/hc/en-us/articles/115004738068-What-is-the-SSO-session-length-for-end-users-Help-Center- A user/agent is signed out after 8 hours.   If possi...