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Tyler Riddle

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  • Ability to see question before taking chat

    Answered

    I'd like our agents to be able to see the question before choosing to take the chat (some sort of preview)

  • SSO Custom Time Settings

    Answered

    According to this article:  https://support.zendesk.com/hc/en-us/articles/115004738068-What-is-the-SSO-session-length-for-end-users-Help-Center- A user/agent is signed out after 8 hours.   If possi...