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Charles Yaako

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Activity overview

Latest activity by Charles Yaako
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    Charles Yaako commented,

    1. Community
    2. Support Q&A
    3. Creating a seperate support queue

    HI Andrew, Thank you for your assistance. There has been a few changes to initial request for a separate queue. We now need 2 separate queues created. The first queue will have  just a single email...

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    • Charles Yaako
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    Charles Yaako created a post,

    Creating a seperate support queue

    Answered
    1. Community
    2. Support Q&A

    We need to create a support queue that is seperate to our main I.T. support queue. This new queue will have its own email, SLA's, triggers etc. Is there any  documentation on how to do this?

    • Charles Yaako
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    • 2 followers
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    Charles Yaako commented,

    1. Community
    2. Feedback on Support
    3. Conditional fields in Zendesk mobile phone app

    Hi All, Thank you for the responses, much appreciated, the CTF feature looks to be a great solution to our mobile phone app issue when supporting staff. 

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    • Charles Yaako
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    Charles Yaako created a post,

    Conditional fields in Zendesk mobile phone app

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    1. Community
    2. Feedback on Support

    Hi, We recently installed the Conditional fields app in our Zendesk desktop client. The app is working fine, however we noticed that the Conditional fields app is not available/functional within ou...

    • Charles Yaako
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    • 5 followers
    • 6 comments
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