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Charles Yaako

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Latest activity by Charles Yaako
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    Charles Yaako commented,

    HI Andrew, Thank you for your assistance. There has been a few changes to initial request for a separate queue. We now need 2 separate queues created. The first queue will have  just a single email...

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    Charles Yaako created a post,

    Creating a seperate support queue

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    We need to create a support queue that is seperate to our main I.T. support queue. This new queue will have its own email, SLA's, triggers etc. Is there any  documentation on how to do this?