Mirek Kokes
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Total activity27
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Last activity
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Member since
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Activity overview
Latest activity by Mirek Kokes-
Mirek Kokes commented,
Hi Nicole Saunders, Is this the correct feature requests to upvote in order to have the Slack @mentions integrated in the Zendesk side conversation? https://support.zendesk.com/hc/en-us/community/p...
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Mirek Kokes commented,
Hi guys, I think that there is a mistake, see this screenshot.
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Mirek Kokes commented,
Hi Zendesk Community, Can an Agent create/change an alias of the end-user? I didn't find any setting for this. Is this by design that agent is not able to do it or am I blind? :) Thank you.
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Mirek Kokes commented,
Hi Brett Bowser,Would you be able to point me in the right direction regarding point no 2 please? How can I restore this in the custom theme? Thank you.
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Mirek Kokes commented,
Hi Zendesk Community team, Right now, we have one brand (A) in our Zendesk account and there is a Slack/Zendesk integration, which provides details about tickets, see here We are about to set up a ...
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Mirek Kokes commented,
Hi Brett Bowser, Thanks for getting back to me. 1. Understood. 2. We use custom theme for our Help Center.
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Mirek Kokes commented,
Hi Nicole Saunders I think that the migration is just an example of one use case, but this Feature Request is more related to setting up multiple brands and distinguishing between them, which I thi...
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Mirek Kokes commented,
Hi Zendesk Community, I have another obstacle I am facing. Community moderators (signed-in end-users, not agents) seem to lack some features when compared to agents. Community moderators don't hav...
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Mirek Kokes created a post,
Multiple brands ticket numbering
Hi there, Right now, we have one brand in our Zendesk instance - A. The ticket numbering is fairly normal, e.g. #76867, #76868, #76869, etc. We are about to set up a new additional brand - B, and w...
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Mirek Kokes commented,
Hi Brett Bowser, Thanks for the info, I thought this is part of a different feature. All set, thanks.